ManageEngine ServiceDesk Plus
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Full user review
"Major issues regarding inventory with XP SP2, skimpy AD integration."
UI looks impressive, low cost.
Inventory functionality is unable to work with XP SP2's firewall turned on. We actually bought this product and their support is terrible. It seems that they dont know what they are doing. ...keep repeating the same solutions....and all those solutions dont work.
It has a relatively slow UI, the active directory support is rudimentary and not well thought out. AD support seems to be just slapped on as an afterthought, especially user management....but I see this is typical of most Java based products. AD support for them is like a 'step-child' for most!
Needless to say our department is looking elsewhere.