ManageEngine ServiceDesk Plus User Reviews
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"ManageEngine ServiceDesk Plus"
Version: ManageEngine ServiceDesk Plus 7.5
Pros
The latest version is ServiceDesk Plus 8 which has some special features like service catalog, agent scanning, auto assign ticketing and help desk API integrations.
Cons
Of course, it has some limitations which need to be taken care of. Overall the product is good
Summary
Reliable, simple & Affordable product to use.
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"Major issues regarding inventory with XP SP2, skimpy AD integration."
Version: ManageEngine ServiceDesk Plus 5
Pros
UI looks impressive, low cost.
Cons
Inventory functionality is unable to work with XP SP2's firewall turned on. We actually bought this product and their support is terrible. It seems that they dont know what they are doing. ...keep repeating the same solutions....and all those solutions dont work.
It has a relatively slow UI, the active directory support is rudimentary and not well thought out. AD support seems to be just slapped on as an afterthought, especially user management....but I see this is typical of most Java based products. AD support for them is like a 'step-child' for most!
Needless to say our department is looking elsewhere.
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"Terrible"
Version: ManageEngine ServiceDesk Plus 5
Pros
The HelpDesk application might be worth your purchase.
Cons
The Inventory application is worthless. It doesn't run with Microsoft SP2 and firewall turned on. Their customer support couldn't fix the problem. This problem dates back to 2004 and they have no solution except to give you the run around. Even their ManageEngine ServiceDesk Plus 6 version inherited this SP2 Firewall problem. We've had 3 network experts try to solve this problem but they've given up trying to figure out why AdventNet does random ports and such.
Furthermore, you have very few options in setting up your scan. Only one scanning schedule. If you have a complex network then you'll have to scan all or nothing.
Try something else like Spiceworks which is free and available from this site.
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"pretty neat & cute helpdesk tool"
Version: ManageEngine ServiceDesk Plus 4.0
Pros
combines asset management with helpdesk. good features like software license tracking, SLA compliance tracking & network inventory management. all this at a very affordable price.
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