ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Average User Rating:
2.8
out of 6 votes

Quick Specs

  • Version:
    5
  • Total Downloads:
    6,530
  • Date Added:
    Dec. 26, 2005
  • Price:
    Free to try (30-day trial); $249.00 to buy

Publisher's Description

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User Reviews
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Results 1–2 of 2

1 stars

"Major issues regarding inventory with XP SP2, skimpy AD integration."

June 05, 2007  |  By rajivmehra

 |  Version: ManageEngine ServiceDesk Plus 5

Pros

UI looks impressive, low cost.

Cons

Inventory functionality is unable to work with XP SP2's firewall turned on. We actually bought this product and their support is terrible. It seems that they dont know what they are doing. ...keep repeating the same solutions....and all those solutions dont work.

It has a relatively slow UI, the active directory support is rudimentary and not well thought out. AD support seems to be just slapped on as an afterthought, especially user management....but I see this is typical of most Java based products. AD support for them is like a 'step-child' for most!

Needless to say our department is looking elsewhere.

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1 stars

"Terrible"

June 04, 2007  |  By dneizer

 |  Version: ManageEngine ServiceDesk Plus 5

Pros

The HelpDesk application might be worth your purchase.

Cons

The Inventory application is worthless. It doesn't run with Microsoft SP2 and firewall turned on. Their customer support couldn't fix the problem. This problem dates back to 2004 and they have no solution except to give you the run around. Even their ManageEngine ServiceDesk Plus 6 version inherited this SP2 Firewall problem. We've had 3 network experts try to solve this problem but they've given up trying to figure out why AdventNet does random ports and such.

Furthermore, you have very few options in setting up your scan. Only one scanning schedule. If you have a complex network then you'll have to scan all or nothing.

Try something else like Spiceworks which is free and available from this site.

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Results 1–2 of 2

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Full Specifications

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General
Publisher ZOHO
Publisher web site http://www.zohocorp.com/
Release Date December 26, 2005
Date Added December 26, 2005
Version 5
Category
Category Networking Software
Subcategory Network Management Software
Operating Systems
Operating Systems Windows 2000/XP
Additional Requirements Windows 2000/XP/2003 Server
Download Information
File Size 50.33MB
File Name ManageEngine_ServiceDesk_Plus.exe
Popularity
Total Downloads 6,530
Downloads Last Week 8
Pricing
License Model Free to try
Limitations 30-day trial
Price $249

Previous Versions:

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