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MagicISO Maker

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  • 2.0 stars

    "Customer service--negative stars, but the program works"

    July 23, 2012  |   By ParrotSlave

    Pros

    It actually does create various format images; I had wanted uif since they are smaller in size, and I also wanted to be able to go into an iso (or uif) and delete non-necessary files (such as alternate language packs, or 800-year old versions of Adobe reader in an archived old program), and it does that, as well as mounting images. The weird thing is, in trying to do that, I discovered that the new file, with all the unnecessary stuff deleted, is actually bigger than my original. [I hadn't checked CNET before I bought it, so I stupidly queried their customer support as to why that was the case, but apparently they're on the Riviera taking advantage of the largess of myself and other customers. It's so much trouble to answer support requests....]

    Cons

    Non-existent customer support. It comes with a reg key that you have to merge that registers it to "Temporary License." They claim that they will send you a permanent key within a week, but none has appeared and, as others have stated, there is no response from customer support. The program is a little bit glitchy until you get used to it. You have to put in the file extension when you are creating iso or uif or other files, just as in QuickTime, which the lazy among us, such as myself, are not accustomed to these days. It took me a few minutes to figure out why my supposed "iso" or "uif" was only a "file" with no extension, a file that would kill Explorer when I clicked on it. Be very careful about messing around with it after making and saving your file, because, when you exit, it will ask you if you want to "save," which might make you wonder, since you already saved it, but then it can overwrite the file you just created with an empty file if you do click save.

    Summary

    I don't know if my "Temporary License" is going to keep the program functional for long; I used PayPal, though, so I may contest it with PayPal. Promising customer support as part of a sales solicitation, and then failing to deliver it--failing to even respond to requests and failure to deliver an activation key--would, in most places, such as Texas, constitute a violation of state Deceptive Trade Practices laws.

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