LogMeIn Rescue is a web-based, SaaS remote support tool that combines remote control with chat and diagnostic capabilities. It enables a support technician to diagnose and fix common device issues anywhere with a web or mobile connection. Rescue gives IT providers and helpdesks the ability to remotely troubleshoot computers (Windows PCs, Macs) as well as tablets (iPad, Android) and smartphones (Android, iPhone, Symbian, Blackberry, and Windows Mobile). Rescue enables IT to act as if the device were in their hands. Rescue provides the convenience of a SaaS-based platform. It enables IT providers including helpdesk and customer service staff, to quickly support customers' and employees' increasingly sophisticated smart devices. Rescue allows IT to connect with devices, diagnose, and solve problems. It includes the ability to push configuration settings and secure remote devices anywhere with an Internet connection.