From Fuhr Software:
Lobby Manager is a customer management program designed to eliminate the paper 'sign in sheet' found in most customer service waiting areas. The problem with traditional system of signing in on a sheet of paper is that customer service representatives are not awsare of waiting customers unless they check the lobby. In adddtion, the CSR never knows how many customers are actually waiting and for what services. With Lobby Manager, the receptionist still signs the customer in; not on a sheet of paper but electronically! After the entry is recorded using the Front Desk interface, all CSR Client interface screens are updated to show the new list of waiting customers.