LiveChat for Windows

User Reviews

• Very user-friendly and accurate.

  6/5/2015

  Pros

  Canned responses are very effective and efficient. Can accommodate several chats at a time. You can view realtime counter while chatting with your customers so that you can view how long the chat is taking. You can also view other agents previous conversations with a customer as a reference for any issues being raised. That is for a faster resolution.

  Cons

  Sometimes it lags down while you are chatting with customers.

  Summary

  All in all, a very effective tool and really efficient. I recommend this to BPO companies out there. Very fair price. Worth every penny.

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• Horrible Support

  jameslhale3/28/2014

  Pros

  Provides Online Chat service

  Cons

  Called their support and was told they wouldn't help by phone. Pulled up LiveChat and chatted online with the same guy. He was rude, condescending, and totally unwilling to help. Our business is moving to a different provider... one that still believes in taking care of the customer.

  Summary

  Life is too short and business too valuable to work with a company that fails to support the customer.

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• Great sales tool

  themanager20003/10/2010

  Pros

  I need to contact my customers on my website. Live chat is a must.

  Cons

  Difficult CRM integration

  Summary

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• Excellent program but misleading on the price

  JPReviews9/26/2008

  Pros

  I've checked out this softwares functions tonight and it is excellent. Everything was seemless and easy. Customer support even contacted me and knew every question I asked so they were on their game.

  Cons

  The only con was that it says Buy for $36 when the reality it is $36.00 per month. There might be other price competators but I still have to say.... I didn't have one complaint otherwise.

  Summary

  Why I like this product. It was so easy to set up and install. The platform was easy to understand even without a manual. Customer support is really good. Overall, I can't say I won't stick with them because you do get what you pay for and this is an excellent service. You won't stress out.

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• Useful and not expensive!!

  Firelingo9/24/2008

  Pros

  Excellent functionality/price rate.

  Cons

  Nothing to say

  Summary

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• I love customizable chat window!!

  HowardWebb9/24/2008

  Pros

  I am really impressed with new chat window look and customization options. Playing with color schemes is really cool and it allows you to define your own combinations! Google Maps feature is also very useful

  Cons

  I needed to get used to new ribbon bar style.

  Summary

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• Great product with excellent support team

  mario198019/24/2008

  Pros

  support team, easy to use, stable

  Cons

  This is product is not for free.

  Summary

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• messy interface

  marco11413/31/2008

  Pros

  looking for something a little cleaner.

  Cons

  Summary

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• Not as it seems

  ansuk4/18/2007

  Pros

  Looks like a good program

  Cons

  Completely false advertising on here. You are led to believe that it only costs $33 to buy however what they dont tell you until you get to checkout is that its $33 PER MONTH! I would imagine most reviews here are buy their own staff just as they have done all over the internet. <p> <p>Much cheaper and more established companies out there such as LivePerson etc. <p> <p>Make sure you read their terms before commiting to anything so you dont get duped.

  Summary

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• I really enjoyed the trial, now I'm enjoying full version

  septemberUS9/1/2006

  Pros

  Price is low when you compare to the other live chat software solutions. High quality product and good customer service from LIVECHAT. I like customizable panels too

  Cons

  None

  Summary

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