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  • 1.0 stars

    "Inconsistent and Tech Support Awful"

    March 23, 2011  |   By CALF--2008

    Version: LastPass for Safari 1.73.0


    Hypothetically good features. Generates complex password.


    Disables autofill feature in database
    Isn't consistent about offering autofill
    Doesn't work automatically to register usernames and passwords
    Tech support is pretty much nonexistent for free version


    I put in several messages to tech support, but they tell you they put you in back of the premium version users, and they sure are right. They would send me a message back that since they have not heard from me they are closing the issue, but they never answered the question. And in response, I cannot see anything to do but send another message from scratch, which appears to be a new issue. Then the other one gets "resolved" without any feedback at all. It's awful--and worth exactly what I paid for it.
    I find the tutorial videos to be incomplete and to not match what I see on my computer. Sometimes the features work and sometimes they don't.
    And then there's the problem with the work database that I use. Apparently LastPass disables the autofill that is very convenient for me in that database and has nothing to do with usernames or passwords. This is one of the issues they were "investigating" and then marked "resolved" without giving me any answer whatsoever. Perhaps I'll try 1Password; it's $40 but has a good reputation. LastPass should not treat its free users so badly, or these users will never take the premium version. Maybe they are counting on people upgrading from the free version to get rid of the problems, but that doesn't work for me.

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