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  • 1.0 stars

    "AVOID!!! Inaccurate backups, HORRIBLE customer service!"

    June 3, 2014  |   By paulfotis

    Version: Keeper Desktop 7.1.7

    Pros

    It works great - until you have a problem. Nice export feature - make sure you use it - because you WILL need it.

    Cons

    Once you have a problem, forget it. Huge discrepancy between the number of records I am seeing and the number being backed up.

    Summary

    As previous reviewers have said, it looks great and appears to be a wonderful product...until you have a problem. Customer support is ABSOLUTELY WORTHLESS. I was on live chat for 3 hours today, and got absolutely nowhere. The support rep kept asking the same questions over and over, and not paying attention to my responses. Trying to sync the app across multiple devices? Forget it. His profile was showing only 4 records while I am seeing 73. Even after doing a backup then and there - his profile still showed only 4 records, when there are in fact 73 records on my end.

    SO YOU THINK YOU ARE BACKING UP? THINK AGAIN!

    After 3 hours, he just abandoned our session - and I am no further along than when I started. His last solution was to delete my profile and have me start over.

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