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User reviews
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1 stars
Version: Javvin Easy Service Monitor 2.14
"False negatives are not good, mmmkay?"
Pros: This product has an intuitive interface, and setting up monitors for traditionally more complicated objects, such as databases is easy. The variety of what can be monitored is nice--even web site content and custom TCP or UDP ports.
Cons: Considering what monitoring software does, what is the worst possible flaw that it could have? The answer is false negatives--in other words, the inability to detect that a monitored device is having a problem. With Easy Monitor that is exactly what you get. I set up a Ping monitor on a server's interface (on the same subnet as the monitoring machine) and then shut that interface down. Easy Monitor will continute to believe it is alive through several of its testing cycles. Eventually it discovers its down, but then shortly thereafter it believes that it is back up again (it isn't). It continues this up/down/up/down at random intervals.
Furthermore, once Easy Monitor realizes there is a problem, the software continues to alert you that it is down. Over and over, even though I told it to give me only one notification. Imagine if you had this thing paging you! You would be bombarded with up down down down up down down down messages.
As another reviewer has noted, the remote support consisted of "We can't get this problem to happen" on their end. Furthermore, they state "remote troubleshooting is difficult" and just offered to give me my money back.
Don't be fooled by good results with the demo--its limited to 2 or 3 monitors maximum. The problems start to happen when you get about 5 or more.
If you want monitoring software that won't reliably alert you to problems, then I highly recommend this product.
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1 stars
Version: Javvin Easy Service Monitor 2.14
Pros: Looks like it has a good set of basic features.
Cons: I've been unable to run ESM for more than 24 hrs. without a crash. Have installed it on Win2K, XP, Win2K3 Server and a fresh install of NT4. What's more, Javvin.com offers no help. They only responded once to my many requests for tech support: "Our tech support person can not repeat the same problem here. It is very likely the program is conflicting with other program in your system." Definitely not recommended.
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5 stars
Version: Javvin Easy Service Monitor 2.14
"good monitoring tool with affordable price"
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