From Numara Software:
Overwhelmed by e-mails, phone messages and sticky notes requesting IT help? Now you have a solution. Track-It!. It's the perfect solution for tracking and managing of your IT assets and end-users' help requests. It helps increase the level of IT support, eliminating communication bottlenecks and preventing problems from falling through the cracks. Intuitive configuration wizards automatically discover and inventory network assets such as workstations and applications, synchronizes end-user data with on-demand Active Directory and maps the discovered assets to the end-users for easy look up at the help desk. It also discovers other non-PC assets such as switches and routers. This complete solution includes help desk, asset auto discovery, purchasing, reports, training and library modules. Take a moment to download our free trial!
Note: The Download Now link will download a small installer file to your desktop. Remain online and double-click the installer to proceed with the actual download (179MB).
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All versions:3.0 stars
out of 34 votes
Current version:3.0 stars
out of 1 votes
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"Product has been a solid performer"
Version: Intuit Track-It! Professional 6.5
I'm sysadmin for 100 users with 100+ pc's. Originally purchased TI v6 Std with Self Service option. Db required compact & repairs monthly - but with Access what do you expect? Tech support was called on 3 diff issues, was always helpful, issues resolved and follow-up was great. Upgraded to Pro and converted to SQL. Painless conversion and not one problem in the yr+ I've had it. Program fields are customizable, reports use Crystal and are also customizable. Add-ins of Remote, Network Monitor and Technician Web well worth it. User acceptance was better than average.
If you have an active and large user environment I wouldn't recommend the version using Access - you get what you pay for.Web interface appearance is a bit amateurish for my tastes.Intuit support was great, company recently purchased by Numara , so there have been changes to the support structure and pricing.
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