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Ingo Money User Reviews

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  • 1.0 stars

    "Worst customer service"

    March 23, 2014  |   By rp021572

    Version: Ingo Money 1.0

    Pros

    It's an app you can use on your phone. That is the only pro.

    Cons

    Worst customer service. Nothing is reviewed and their responses lack a complete response.

    Summary

    Received a check from my neighbor for a kitchen appliance we sold. Ingo Money declined the transaction because "they cannot accept a check written from the same address". It's a check from my neighbor who has a completely different address. Needless to say I will delete this app and not use or recommend this service.

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  • 1.0 stars

    "GREAT IDEA, HORRIBLE IMPLEMENTATION"

    January 10, 2014  |   By Maksikitty

    Version: Ingo Money 1.0

    Pros

    WHEN it works, it is convenient

    Cons

    1. They MAY or may not cash a check from the same payor you have submitted checks from before, payroll or not. Seems to depend on their mood. Submit the same check three or four times within a few minutes and you may have a shot. They will have a different excuse as to why the check was declined the first two times. Personally, I think some of the "reviewers" don't want to be bothered.

    2. They just raised the fees to a minimum of $5 or 1 or 4%, whichever is greater. If you choose the "in days" option, hold time now 10 days instead of 7, three more days that they are making money off your funds that cleared electronically the same day you submitted check for load.

    3. The check capture camera is buggy.

    Summary

    With the combination of a buggy application, surly customer service reps, and their ridiculous increase in fees for less-than-stellar service, I see failure in Ingo's future. That is really sad, as if the service delivered as promised, the convenience may have been worth a little extra in fees. Unfortunately, it is more frustrating than it is worth and I have uninstalled.

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  • 1.0 stars

    "Finicky app, terrible service"

    November 1, 2013  |   By myob1776

    Version: Ingo Money 1.0

    Pros

    When it works -- which is rarely -- it works.

    Cons

    The app is finicky and doesn't always capture the check. The service behind it is worse. Deposits that no sane bank would question -- such as BANK-ISSUED CHECKS -- get refused, and you receive an annoyingly cute little email that says "something just didn't seem right" or words to that effect.

    In short, this service promises MUCH more than it delivers.

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