Publisher's Description
From Your Tech Solutions:
HelpDesk VNC gives you instant remote connectivity to any Windows based system in seconds. The remote installer automatically installs, configures, launches and connects the Remote computer to the support computer even if it is behind a firewall. Help Desk VNC Version 3.0 has been re-created to work with Windows Vista. You can now reboot in to normal mode or safe mode and reconnect on all Windows OS including Windows Vista. You can now also draw on the remote screen, launch shortcuts to websites, page the remote client and launch tech programs with just one click such as regedit, msconfig, and system information.
What's new in this version: Version 3.2 now has multi monitor support, Upnp router support, asks to accept incoming connection.
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All versions:
4.7 starsout of 14 votes
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Current version:
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"Very good"
Version: HelpDesk VNC 2.7
Pros
easy to use.
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"Easy to Use Remote Software"
Version: HelpDesk VNC 2.7
Pros
I have used this product for 2+ years - easy to configure and remote clients simply connect by clicking on a file. Support is first class.
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"Absolutely bloody marvelous"
Version: HelpDesk VNC 2.7
Pros
Worked first time out of the box. Fast, easy and intuitive to use. Simple for clients, no complicated install. Great support from this company. Highly recommended. Must buy for support scenario.
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"Perfect... just perfect"
Version: HelpDesk VNC 2.7
Pros
If you are in the business of providing support, there is none better than this software. While is is not perfect, it is damm close.
Cons
The documentation sucks. Thank God the software is so good you do not need to read a 500 page manual to operate. But still the users manual is 20 pages or so. There are many questions you must figure out on your own.
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"Fast, affordable, and great people to work with."
Version: HelpDesk VNC 2
Pros
I can't believe how quickly they were able to help me with my questions and get me the package. They succeeded where I and others have failed. Top notch customer service.
Cons
The only cons are that there aren't more people like them in the world.
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"Fantastic Remote Support Software"
Version: HelpDesk VNC 2
Pros
V2 has some great improvements over the first version & all the things that annoyed us with the first version are gone.
If internet drops at either end, it reconnects. If you fail to uninstall it like the first version when you have finished with a client, it doesnt bomabard your screen with people reconnecting.
Our company couldnt do without it. It saves us & our clients huge amounts of time.
Their support is great also. Not only were they helpfull, but responded to my problems very quickly.
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"Computer Consultants: Remotely control any Windows computer through virtually an"
Version: HelpDesk VNC 2
Pros
If you are looking for an inexpensive solution to connect to any computer that is connected to the Internet I have found your solution and it is called HelpDeskVNC. This is a very powerful peice of software that you can add to your website easily to allow remote assistance to any computer. I have added it to my business website here.
"HelpDesk VNC gives you instant remote connectivity to any Windows based system in seconds. The remote installer automatically installs, configures, launches and connects the remote computer to the support computer even if it is behind a firewall."
Some of the featurs I like including being able to customize the client with your logo. I also like that you can use the software on unlimited clients for unlimited amount of time. You can reboot the computer remotely into safemode. You can chat with the user on the other end, and transfer files back and forth. You can track the session time so you know how much to charge the client.
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"Great Product And Very easy To Use"
Version: HelpDesk VNC 2
Pros
VNC Help Desk has to be a greatest thing since sliced bread when you can hook up to a customers computer and fix it they are very pleased because they didn't have to load it up and haul it in.The Tech support for this program is great I have had no problem getting them and I can always count on them to help me out of a problem that I might have with the program.
Cons
I see No downside to this program its simply great
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"Excellent Software!"
Version: HelpDesk VNC 2
Pros
Being in the computer repair business, I have tried no less than 5 different remote support products that were either too slow, disconnected way too often, or involved talking the customer through opening up router ports on their end. Since port configuration is different from one router brand to the next, this task made more work for myself as well as the customer!
All of these issues and more have been addressed with Helpdesk VNC2! In most cases, the speed is very close to real-time, you rarely get disconnected but if you do, the connection is automatically re-established, plus...the product requires zero customer-side, router configuration!
Customer service is great. I can't remember the last time I've had this type of after-the-sale support!
If you're in the business, you need this product!!!
Cons
I could find no cons about this product.
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"Ripping off others work"
Version: HelpDesk VNC 2
Pros
They chose to steal from a good piece of software
Cons
This product is nothing but a repackaging of everything found for free at the UltraVNC website. They slapped their name on it and even a copyright notice saying that it belongs to them! The repeater that comes with it eevn 100% UltraVNC and not theirs. They are code theifs and nobody should buy this.
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