- Average user rating: stars out of 14 votes Back to product review
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User reviews
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1 stars
Version: Help Desk Authority 8.1 build 221
"2 years of frustration with this product"
Pros: it's better than nothing
Cons: clunky, bad customer support, required to implement too many workarounds in base infrastructure to get the product to work
Summary: we bought this product 2 years ago and are now on 8.1 build 221. None of the features have worked properly since the first version we got, and with the latest version lost a significant amount of functionality from the syncronization tool. I've worke... read more
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1 stars
Version: Help Desk Authority 8.1 build 221
"A headache waiting to happen."
Pros: nothing to brag about.
Cons: You must own crystal to get any decent reports. The standard reports are garbage. The support will leave you hanging for days without any solid advice. We bought, tried, got sick from all the problems, and are now migrating to another program.
Summary: There are hundreds of great programs out there to support a help desk. Choose another one. This one will bring you only frustration. read more
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