GoToAssist offers excellent IT support tools that are perfect for small businesses. The free version is a 30-day, full-featured trial if you provide your credit card information and a 14-day modified version trial if you do not provide your credit card information.
GoToAssist consists of three fundamental IT support tools -- remote support, service desk, and monitoring. For the most part, the program works via the Internet, although in order to pull information from devices connected to your network you need to install a satellite program onto each networked machine or mobile device. Installation is quick and easy, but learning the myriad features requires a little time and effort. Luckily, the developer provides the user with video tutorials, a knowledge base, Help pages, and a free chat service if they have questions or problems with the software. You are able to choose the number of support staff when you sign up for the service. You can also choose and set up tools based on the services you provide and devices you have. Upon install, you can immediately give live support to your customers if they can access their device and share their screen. You may also install the unattended computer satellite program so that you can work on problems even if your client is not attending their devices. In addition, the program offers mobile device remote support, which means that you can deliver support to users with mobile devices as well as deliver remote support from your own Android and iOS mobile devices.
As a useful tool, GoToAssist helps any small or large business with a significant client base. After the trial period is over, the cost at approximately $69 a month per technician is not only affordable, but also well worth it. With all of the technical support offered, even a novice can navigate this application.
Editors' note: This is a review of the trial version of GoToAssist 1.6 build 402.
From Citrix Systems:
Citrix GoToAssist is the essential support tool for IT professionals, managed service providers and software consultants. With GoToAssist, you can easily resolve technical issues for customers by instantly connecting to their PCs, Macs and mobile devices. You can also access unattended computers and servers when needed to ensure around-the-clock productivity and conveniently roll-out updates.