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GoToAssist

$69
Download Editors' Rating:
Editors' Rating:
Excellent
Average User Rating:
out of 9 votes out of 1 votes

Quick Specs

  • Version:
    2.3 build 818
  • Total Downloads:
    96,505
  • Date Added:
    Jun. 10, 2015
  • Price:
    Free to try; monthly subscription (30-day trial); $69.00 to buy (Buy it now)
  • File Size:
    Not available
  • Downloads Last Week:
    110
  • Platform:
    Windows
  • Product ranking:

Editors' Note: The Download Now link will direct you to a form on the developer's site that you must fill out before downloading the file.

Editors' Review

+

GoToAssist offers excellent IT support tools that are perfect for small businesses. The free version is a 30-day, full-featured trial if you provide your credit card information and a 14-day modified version trial if you do not provide your credit card information.

GoToAssist consists of three fundamental IT support tools -- remote support, service desk, and monitoring. For the most part, the program works via the Internet, although in order to pull information from devices connected to your network you need to install a satellite program onto each networked machine or mobile device. Installation is quick and easy, but learning the myriad features requires a little time and effort. Luckily, the developer provides the user with video tutorials, a knowledge base, Help pages, and a free chat service if they have questions or problems with the software. You are able to choose the number of support staff when you sign up for the service. You can also choose and set up tools based on the services you provide and devices you have. Upon install, you can immediately give live support to your customers if they can access their device and share their screen. You may also install the unattended computer satellite program so that you can work on problems even if your client is not attending their devices. In addition, the program offers mobile device remote support, which means that you can deliver support to users with mobile devices as well as deliver remote support from your own Android and iOS mobile devices.

As a useful tool, GoToAssist helps any small or large business with a significant client base. After the trial period is over, the cost at approximately $69 a month per technician is not only affordable, but also well worth it. With all of the technical support offered, even a novice can navigate this application.

Editors' note: This is a review of the trial version of GoToAssist 1.6 build 402.

 
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Publisher's Description

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User Reviews
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Results 1–1 of 1

4 stars

"Good, Would recommend"

November 22, 2016  |  By Danivivas90

2016-11-22 01:47:10  |  By Danivivas90

 |  Version: GoToAssist 2.3 build 818

Pros

Fast
Easy
Reliable

Cons

Requires too much configuration

Summary

That's a really nice tool? BUT I recently switched to AEROADMIN and it feels great.


Free and easy app. By the way - free for commercial use as well.

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Full Specifications

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What's new in version 2.3 build 818
  • Support for technician-based permissions
  • Renamed session thumbnails
  • Bug fixes
General
Publisher Citrix Systems
Publisher web site http://www.citrix.com/
Release Date June 10, 2015
Date Added June 10, 2015
Version 2.3 build 818
Category
Category Business Software
Subcategory Collaboration Software
Operating Systems
Operating Systems Windows Vista/7/8
Additional Requirements None
Download Information
File Size Not Available
File Name External File
Popularity
Total Downloads 96,505
Downloads Last Week 110
Pricing
License Model Free to try
Limitations 30-day trial
Price $69

Previous Versions:

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