GoToAssist

GoToAssist

Download Editors' Rating:
4
Excellent
Average User Rating:
4.6
out of 8 votes

Quick Specs

  • Version:
    2.1.2 build 726
  • Total Downloads:
    88,237
  • Date Added:
    Sep. 16, 2014
  • Price:
    Free to try; monthly subscription (30-day trial); $69.00 to buy
  • File Size:
    Not available
  • Downloads Last Week:
    41
  • Platform:
    Windows
  • Product ranking:

Editors' Note: The Download Now link will direct you to a form on the developer's site that you must fill out before downloading the file.

Editors' Review

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GoToAssist offers excellent IT support tools that are perfect for small businesses. The free version is a 30-day, full-featured trial if you provide your credit card information and a 14-day modified version trial if you do not provide your credit card information.

GoToAssist consists of three fundamental IT support tools -- remote support, service desk, and monitoring. For the most part, the program works via the Internet, although in order to pull information from devices connected to your network you need to install a satellite program onto each networked machine or mobile device. Installation is quick and easy, but learning the myriad features requires a little time and effort. Luckily, the developer provides the user with video tutorials, a knowledge base, Help pages, and a free chat service if they have questions or problems with the software. You are able to choose the number of support staff when you sign up for the service. You can also choose and set up tools based on the services you provide and devices you have. Upon install, you can immediately give live support to your customers if they can access their device and share their screen. You may also install the unattended computer satellite program so that you can work on problems even if your client is not attending their devices. In addition, the program offers mobile device remote support, which means that you can deliver support to users with mobile devices as well as deliver remote support from your own Android and iOS mobile devices.

As a useful tool, GoToAssist helps any small or large business with a significant client base. After the trial period is over, the cost at approximately $69 a month per technician is not only affordable, but also well worth it. With all of the technical support offered, even a novice can navigate this application.

Editors' note: This is a review of the trial version of GoToAssist 1.6 build 402.

 
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Publisher's Description

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User Reviews
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Results 1–8 of 8

5 stars

"Great for consultants, IT shops, and tech support"

May 28, 2012  |  By Anderson765

 |  Version: GoToAssist 1.6 build 402

Pros

Connect quickly with anyone
Set up unattended support easily, like GoToMyPC
Excellent implementation of security
Use either a PC-based or Web-based dashboard
Deep set of diagnostics for the far computers
Support for multiple monitors
Easy file transfer
Support for both PC and Mac at either end

Cons

Copy and paste from the far computer but not to it

Summary

Citrix Online has amped up the feature set and interface for GoToAssist.

Especially important is the ability to start a screen-sharing session with anyone on the fly. Then, if you need to provide additional support later on, you can setup Unattended Support. That allows you to login to the computer whether or not the user is present.

Unattended Support is great both for after-hours work on a far computer and for providing immediate tech support. You can phone the user and initiate the support session without the user having to lift a finger.

The Diagnostics feature of GoToAssist is big time-saver. Once connected you can instantly see and save the following information about your customer's computer:

o System Summary: OS, RAM, processor, system name, user name
o Processes
o Startup Programs
o Logical Drives
o Network Connections
o Devices
o Services
o Installed Apps
o More...

I like the option to see your list of customer computers either in the GoToAssist application on your computer or on a Web page. From these dashboards you can connect to multiple computers at once, switching easily between sessions.

Screen-sharing options allow you to deal with multiple monitors on the far end and also switch to sharing your screen with your customer or colleague to demonstrate or explain something.

Obviously security is extremely important when customers give you access to their computers. Citrix is a big, trustworthy company with a track record for providing strong security. Access to your dashboard is protected by your password.

To access customer computers, the customer must either approve your connection or give you unattended access by entering their computer password. They don't have to reveal that password to you in order to give you unattended access rights. If the customer's screen locks during an unattended session, you can send Ctrl-Alt-Del and click Login without needing to know the password.

The design and feature set of GoToAssist show that Citrix has paid attention to what we need when providing remote support.

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5 stars

"It is really good"

January 19, 2011  |  By bcghar

 |  Version: GoToAssist Express 1.5 build 274

Pros

This product is really helpfull to reduce cost

Cons

I like this product very much

Summary

This web site is very good

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3 stars

"Issues Establishing a Connecton"

July 19, 2010  |  By allan275

 |  Version: GoToAssist Express 1.5 build 274

Pros

Robust features and 8 concurrent connections.

Cons

I have issues connecting with about 50% of my clients.

Summary

I am not going to repeat any of the great features mentioned in other reviews.
My issue is that I cannot connect to many of my clients who are using the virus scan and/or firewall from one particular company.
I have read numerous tweaks for this problem such as disabling the firewall and virus scan, modifying white/black lists, etc.
However, neither my clients or myself have the time or desire to try one tweak after another in order to connect.
If you are looking for a robust feature set - this program definitely has them.
If you are concerned about ease of establishing a connection - you should short list this product and continue researching your alternatives.

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5 stars

"Fast, surefire way to assist customers"

May 02, 2010  |  By Anderson333

 |  Version: GoToAssist Express 1.5 build 274

Pros

Less expensive than other services.
No software on far computer.
Fast connection to far computer.
No problems with firewalls.
Clipboard, hotkeys, and file transfer between computers.
On-screen annotation tools.
Handles multiple monitors well.

Cons

Not free.
Not ideal for connecting to unattended computers. GoToMyPC is better.

Summary

This remote support service, which earned PC Magazine's Editors' Choice, works smoothly for consultants and companies that want to provide support to customers and employees. Set up on your end is fast and simple. The person you are supporting - the customer - does not have to install anything, just go to your website, click a link, and click some confirmation buttons.

There are competing services that perform similar functions, but they cost significantly more per month than GoToAssist. You can connect with any number of other computers, up to eight at a time, for an unlimited number of sessions for a flat monthly or annual price. There is a free trial and a 9.95 per day option as well.

GoToAssist's biggest strength is its ability to connect to anyone without configuration, setup, or hassle on their end. Because they initiate the connection from your website, issues with their firewall are eliminated. GoToAssist leaves nothing on their computer and has industrial-strength security and encryption, so you don't need to worry about putting your customer at risk.

Windows 7 security, with User Access Control, can present problems for other similar remote support services, but GoToAssist has a Run as Service option. If you need to switch to this option during a session, your customer just clicks to approve the switch. Then you have full control of their computer, including the ability to confirm User Access Control prompts.

GoToAssist can send and receive files between your computer and the customer's computer, helpful if they need an update or if you need to examine files or data you collect. It also can collects general software and hardware information from the remote computer, listing the programs, devices and services.

Connecting to an unattended computer requires that the customer give you permission ahead of time and enter their login password. You never see the password, but have the ability to reboot the computer and reconnect without the customer's assistance.

GoToAssist works smoothly with multiple monitors, allowing you to switch smoothly from viewing one monitor to another on the customer's computer or view all at once, scaling them to fit your screen or scrolling left and right. You can copy from the customer's screen using Ctrl-C or Copy icons and can Paste to the far computer using a menu option.

By default, you start out viewing other person's computer, but you can switch the view to show your screen. This feature expands the usefulness of GoToAssist beyond a tool for technical support. You can work one-to-one with employees, colleagues and clients, collaborating on writing and planning projects, browsing the Web together, and performing any number of cooperative tasks.

Setting up a session is very fast and requires little effort on the part of your associate. Screen annotations tools expand the usefulness for GoToAssist for working together. They a great for one-to-one training as wells as collaboration and support.

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5 stars

"Great software"

October 09, 2009  |  By ig_l

 |  Version: GoToAssist Express 1.5 build 274

Pros

Nothing could be simpler to use
Works exactly as described
Can control the client PC, transfer files and chat
Can have multiple sessions open at the same time

Cons

None, other than the $69/month fee after the trial period.

Summary

Excellent software.
Wish they had a limited use plan for less money. Well they do have a full-use plan for $9.95/day, but then you have to go through the payment process each time you use it.

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5 stars

"Great Product glad I worked on the Beta Program"

October 09, 2009  |  By Eddie11755

 |  Version: GoToAssist Express 1.5 build 274

Pros

There is noting you really can't do to custom or a friends computer with this great software from GoToAssis Expresst.. Well one thing You can't place a CD in to the drive if no one is home

Cons

Yearly plan a bit to costly for my wallet even with a discount

Summary

Would I use this great software again YES! Would I tell a friend YES! Would I like a lower yearly price YES!
Thanks GoToAssist Express for allowing me on Beta Team. Eddie11755

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5 stars

"I am a big man"

April 20, 2009  |  By r0llme

 |  Version: GoToAssist Express 1.5 build 274

Pros

This wed site is very good

Cons

nothing worries about it

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4 stars

"It is really good"

October 20, 2008  |  By superfanyi

 |  Version: GoToAssist Express 1.5 build 274

Pros

This product is really helpfull to reduce cost.

Cons

I like this product very much

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Results 1–8 of 8

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Full Specifications

+
What's new in version 2.1.2 build 726
Bug fixes.
General
Publisher Citrix Systems
Publisher web site http://www.citrix.com/
Release Date September 16, 2014
Date Added September 16, 2014
Version 2.1.2 build 726
Category
Category Business Software
Subcategory Collaboration Software
Operating Systems
Operating Systems Windows 8, Windows, Windows 7, Windows Vista
Additional Requirements None
Download Information
File Size Not Available
File Name 282625050;109500092;r
Popularity
Total Downloads 88,237
Downloads Last Week 41
Pricing
License Model Free to try
Limitations 30-day trial
Price $69

Previous Versions:

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