Games for Windows - Live
Full user review
"Needlessly complicated and overbearing"
Well designed interface and polite, informative, error messages.
Necessity of online access to redeem save files for an offline game despite their being no cloud-synching service for those offline files, sporadic amnesia of a user's login details, support system that I've yet to receive any correspondence from regarding the inability to access my account, advertisements, inability to apply a serial key to separate accounts despite those accounts being linked and having only 3 possible installations on separate computer systems.
I have Steam; I have a client that keeps my games updated, my saves cloud-synched and my account accessible. I can install the games I have paid for (with their respective save-files) as many times as I damn well please on as many systems as I want because their anti-piracy measures are sensible and well adjusted for the average user. This is how a service keeps customers happy.
Hell, even Origin has the multiple install ability, the save file cloud-synching and the one-time user verification despite it's innumerable quirks.
The truly stupid and incredibly ironic thing about Games for Windows Live is that it's anti-piracy measures have failed miserably; a google search indicates that I can have a DRM-free, cracked install of any game available on their service without any of the issues state above. Yet as a legitimate, albeit forced, user of their festering turd of a client I am made to jump through arbitrary hoops every single time I want to play a game I have paid for. As it stands, I now have no access to my games or any of my previous save files and no obvious way of redeeming either. This is unacceptable and I hope it's resolved.