FlipBook Maker

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  • 1.0 stars

    "Buyer beware. Doesn't work with Apple or mobile devices"

    September 23, 2012  |   By Chayzlounge

    Pros

    The original Flipbook Maker worked fairly well. The company admits to being aware of the issues and advises they are in the process of correcting them. However, they have not given a timeframe.

    Cons

    The Flipbook Pro version has many glitches, including freezing and being incompatible with Apple products and mobile devices. Youtube videos does not show and the embedded audio cannot be heard.

    Summary

    I urge you to read this prior to purchasing this software.

    I owned the basic Flipbook Maker, but needed the features outlined in the Pro version. Prior to upgrading to Kvisoft Pro, I specifically asked if the software was compatible with Apple & Android device as stated on their website. Carly from the company responded to my query and advised, "Thank you for your email. Yes, you can add audio by upgrading to flipbook maker professional version, please pay $200.0 price difference in this page: https://usd.swreg.org/cgi-bin/s.cgi?s=132312&p=132312-fbm_pro3&q=1&v=2&d=0
    Any question, please feel free to contact me.

    Immediately after upgrading, I discovered that was not the case. Youtube videos would not load and the software kept freezing. When I emailed support, Carly responded with the following message, "To use our software more easily, you can refer to our help document attached in this program. It's under help menu on upper right."

    Let me stress that the help document is a joke. I discovered without help from the company or their document, that the issue was that Youtube issue was due to the my not being connected to the Internet at the time. The freezing issue remains unexplained

    Now comes the major flaw with Kvisoft Pro...After publishing my magazine I discovered that the audio interviews I inserted cannot be heard on any Apple or Android and the Youtube video I added cannot be viewed at all.

    Once again, I contacted support and Carly, who is apparently the only rep within the company, responded stating the following, "Sorry for any inconvenience. Yes, these 2 problems exist. For 1st problem, yes, you must keep internet works when adding Youtube video, since it needs downloading from web, that video is not from your local computer.

    2nd problem, we are trying best to develop version supports Youtube video directly play on iPad/ iPhone.
    But at this moment, you can view it by this way: adding link of your Youtube video to flip page, then when you click it on ipad, it will pop up browser to open the link of your Youtube video. After, you can view that video on ipad/iPhone.

    Any question, please feel free to contact me."

    This reply dates back to 9/3/12. Since then, I have sent countless emails complaining about the issue and requesting a full refund. All I have received thus far is a canned response from Carly advising, "Sorry for any inconvenience. It make take about 10-15 business days. Since we also have several other issue to be fixed, so it will take some days. Your understanding and patience is highly appreciated.
    Any question, please feel free to contact me."
    It goes without saying that misled me and continues to mislead the public with the functionality of their product. What's stated on their website is entirely erroneous so please save your money and DO NOT purchase their product. There are many other companies on the web that offer a better product and service. Just be sure to do your research into the company before purchasing.

    I plan to file my complaint with as many agencies as I can. Those of you who were also duped may consider doing the same.

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3 replies to this review

  • Reply by simon-lin on November 13, 2013

    Hi Chayzlounge,
    Sorry again for any inconvenience. The help document attacted located at: Help Menu, Help(there are six submenus under Help menu on upper right: Help, Register, Buy Now Onine, etc, just click the Help submenu, the help document will pop up.)
    And you can also find tutorials on our website, please go to the product page, under product picture, you will find tutorial menu, click it to go to tutorial page.

    Another, you can also leave messages via our facebook page, the facebook button is on the lower right corner of your webiste page.

    Luna - staff from Kvisoft Co., Ltd

  • Reply by epublish4me on November 1, 2012

    If you are still looking, ePublish4me is a solution that will not let you down. You can sign up for a free account and digitize as many editions as you want, add video, audio, live links, ect.. If you like it you can choose to purchase the monthly plan with no long term commitment.
    Contact me and I would be happy to walk you through the system so you can see for yourself - pete.labella@epublish4me.com.

  • Reply by mariarise on October 23, 2012

    Hi there, thanks for the review, it has saved me a lot of grief. I have been looking all over for a flipbook software that allows me to add mp3's and youtube videos and allows me to embed the ebook on my website. I work on an Apple. I have yet to find anything that will do this. Did you find a solution to your problem. Thanks for any insight you can give.

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