FREE Calls with magicJack

This download is served from an external site

close

NOTICE: This link will open a connection to a third-party site. CNET cannot ensure the security of software that is hosted on external sites.

Continue to download

Sponsored Products

CNET Editors' Rating 2.5 stars

Average

Average User Rating stars

out of 9 user reviews

Back to product review

Full user review

  • 1.0 stars

    "Don`t buy, all the time some problems!!!!!!!"

    April 7, 2013  |   By Phonecall7

    Pros

    Stole money from the account and stop giving me technical support in the middle of conversation?

    Cons

    Background noise is huge, I change a 4 phones and still the same. All phones are tested on another line and working perfect. I tray to do all troubleshooting over the phone and they dont be able to do something, still noise.!!!!

    Summary

    It is a company of thieves who stole money from the account for the calls to outside of America. And at the same time I tried to talk to tech support, they did not answer my questions, but I was stopped at the end of time without any notice to the end, Francis stop conversation in the middle of conversation. Very not professional and poor support. My advice take a Skype. Also they start having a problem with background noise, tray to resolve this 3 times failed all 3 times ( I changed a 4 phone set, all phone sets I test on another regular phone line and working grate, with magicjack not working) . Newer resolve any ticket for me, always asking to tell them all information from the beginning. Copy of the conversation (part of that) can be seen below:

    Fs: please tell me the exact problem you have encountered, and I will do my best to help you with it.
    Nd: Yes, you have ticket LTK554096180082X, First I am interesting how that was happened that I was not be able to make a call and your company downgrade money credit from my account for 5,x USA
    Nd: that means, when you are gong to return my money
    Fs: I see
    Fs: you were referring on your Prepaid balance?>
    Nd: yes, I am interesting for my money, what missing from my account, for service what you promised to me and was not be able to give me that service, in the same time you take a money from account
    Fs: I understand but we cannot able to do that.
    Nd: my question is when you are going to give me back my money
    Nd: what you cant do
    Fs: I'm sorry for the delay. I'll be right with you.
    Fs: did you use your landline number in calling internationally?
    Nd: no, that time I was using a cell phone
    Fs: did you dial it properly?
    Nd: yes, like hunerd times before
    Nd: problem is it was silent and noting after that
    Fs: Okay
    Nd: and your company downgrade money
    Nd: for noting
    Fs: I understand but we cannot able to process a refund
    Nd: my question is when you are going to refand my money
    Nd: whay?
    Nd: You take my money for notting ???
    Francis: I understand
    Nd: you still from me
    Nd: I request to give me back my money
    Nd: Are you still here are
    Nd: ?
    Fs: Yes
    Fs: I understand
    Fs: But I believe I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you

    Reply to this review

    Was this review helpful? (0) (0)

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for FREE Calls with magicJack 2.6.661.3
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel