FREE Calls with magicJack

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CNET Editors' Rating 2.5 stars


Average User Rating stars

out of 9 user reviews

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  • 1.0 stars

    "Don`t buy, all the time some problems!!!!!!!"

    April 7, 2013  |   By Phonecall7


    Stole money from the account and stop giving me technical support in the middle of conversation?


    Background noise is huge, I change a 4 phones and still the same. All phones are tested on another line and working perfect. I tray to do all troubleshooting over the phone and they dont be able to do something, still noise.!!!!


    It is a company of thieves who stole money from the account for the calls to outside of America. And at the same time I tried to talk to tech support, they did not answer my questions, but I was stopped at the end of time without any notice to the end, Francis stop conversation in the middle of conversation. Very not professional and poor support. My advice take a Skype. Also they start having a problem with background noise, tray to resolve this 3 times failed all 3 times ( I changed a 4 phone set, all phone sets I test on another regular phone line and working grate, with magicjack not working) . Newer resolve any ticket for me, always asking to tell them all information from the beginning. Copy of the conversation (part of that) can be seen below:

    Fs: please tell me the exact problem you have encountered, and I will do my best to help you with it.
    Nd: Yes, you have ticket LTK554096180082X, First I am interesting how that was happened that I was not be able to make a call and your company downgrade money credit from my account for 5,x USA
    Nd: that means, when you are gong to return my money
    Fs: I see
    Fs: you were referring on your Prepaid balance?>
    Nd: yes, I am interesting for my money, what missing from my account, for service what you promised to me and was not be able to give me that service, in the same time you take a money from account
    Fs: I understand but we cannot able to do that.
    Nd: my question is when you are going to give me back my money
    Nd: what you cant do
    Fs: I'm sorry for the delay. I'll be right with you.
    Fs: did you use your landline number in calling internationally?
    Nd: no, that time I was using a cell phone
    Fs: did you dial it properly?
    Nd: yes, like hunerd times before
    Nd: problem is it was silent and noting after that
    Fs: Okay
    Nd: and your company downgrade money
    Nd: for noting
    Fs: I understand but we cannot able to process a refund
    Nd: my question is when you are going to refand my money
    Nd: whay?
    Nd: You take my money for notting ???
    Francis: I understand
    Nd: you still from me
    Nd: I request to give me back my money
    Nd: Are you still here are
    Nd: ?
    Fs: Yes
    Fs: I understand
    Fs: But I believe I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you

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