Express Accounts Free Accounting Software

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CNET Editors' Rating 5.0 stars

Spectacular

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  • 1.0 stars

    "BEWARE !!!"

    January 18, 2013  |   By Mac-Gal

    Pros

    Accounting & Invoicing In Single Application, Internet Access From Multiple Locations.

    Cons

    DISHONEST COMPANY, THEY WILL NOT REFUND YOUR MONEY EVEN WHEN THEY PROMISE TO.

    Summary

    I'm an Apple dealer and service provider. I was looking for a quick and simple cash based accounting program that also did invoicing and could be accessed from more than one office. I though this program would fit the bill. I downloaded the supposedly free version but you get no support (including the ability to ask pre-sales questions). I unfortunately made the mistake of purchasing the program, the invoicing app as well as a service contract in the hopes that they would answer questions. Upon receiving the purchase confirmation I was informed that the "support" only allowed a minimal number of technical questions, and that once the program was activated I could not request a refund. Not my idea of a reliable company to deal with, especially where your company's finances are concerned. Furthermore, they NEVER respond to a support request. Therefore, I immediately requested a refund, which I was told would be processed in 10-14 days (even though THEY TOOK MY MONEY IMMEDIATELY)! It has now been nearly 6 weeks and despite multiple eMail demanding my refund and their form responses telling me over and over again it will be processed in 10-14 days I STILL HAVE NOT RECEIVED MY MONEY BACK. Find another software app because this company is dishonest to the point of absurdity.

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  • Reply by nchswiftsound on May 2, 2013

    Hello,

    Looks like you've posted this in multiple places. I wrote this to you in the first place I saw your post:

    Hi Mac-Gal,

    Sorry to hear that some frustrations have come up with our product. As you may have found, most free programs on the market would not give you the support it sounds like you need. Our policies are stated that way in an effort to keep our costs down, however, we always make every effort to make sure you're getting the benefits from our products that you're looking for. Hopefully you got your billing issues taken care, but if you did not please contact us right away so that we may help in any way we can. http://www.nchsoftware.com/accounting/support.html
    -NCH Software

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