Microsoft Exchange Service Management is a top-down, business-driven approach to managing a messaging environment. It specifically addresses the strategic business value that an Exchange team generates and the need to deliver a superior messaging service. The guidance will help you implement process and team best practices within the corresponding components of the Exchange Service Management solution: Microsoft Operations Manager 2005 SLA Scorecard for Exchange and Systems Management Server 2003 Desired Configuration Monitoring.
This guide, along with SLA Scorecard and Desired Configuration Monitoring, targets the most critical areas for managing computers running Microsoft Exchange Server and for performing configuration and performance management. This version is the first release on CNET Download.com.