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Full user review
"More trouble than help"
Less expensive than some
Does not work
I sent the following email to Emsisoft when they asked why I had uninstalled it: For a long time, Emsisoft scans identified cookies that it could not remove or quarantine. I just lived with it.
Then it started finding a virus no one else could find, and it could not delete it. It kept saying that the files would be fixed when I rebooted, but they just showed up again. So I went to the Emsisoft Forum and some called [name deleted] (or something like that) who apparently is approved by your company had me go through step after step to "fix" the problem. None of them involved Emsisoft tools - all involved 3rd party software like AVG or CCleaner. I would send him the results. After about a week of sending him stuff, he told me that my computer was "riddled" with virus and that my only choice was to erase and re-install everything. I did another scan using one of the tools he told me to use, and it showed nothing. I sent it to him. His response was that all I needed to due was to clean up the tools I had downloaded at his instruction. The computer had somehow gone from "hopelessly compromised" to apparently fine without anyone doing anything.
At the beginning of this process, before I went to your forum, I got the Norton people to check my computer over the web because Emsisoft had said that some Norton files were involved and to contact them. They did not find the virus and said most likely it was not real. I thought Emsisoft knew better. After all, I had received so many recommendations for the earlier version - A squared. So I lost a week, only to find out that Norton was right. Then I went to CNET and checked customer reviews. A general theme was that the earlier version had been very good, but the change to Emsisoft had made the software a real dud. Indeed. Not only isn't it helpful - it is the opposite. I cannot begin to tell you how disappointed I am.
That's why I uninstalled Emsisoft and let my licenses lapse.