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  • 2.0 stars

    "Customer service is poor"

    May 3, 2012  |   By willyray

    Pros

    cheap monthly cost

    Cons

    got their service
    got a virus
    cleaned out PC, including easy-hide
    tried repeatedly (6 emails) to get them to reinstate service for remaining months on contract
    got a different rep every time
    they either can't or won't understand English-never fixed problem.
    I'd never use them again

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    Was this review helpful? (4) (2)

1 reply to this review

  • Reply by easyhideip-official on May 8, 2012

    This user is trying to give a bad name to Easy-Hide-IP. It does not contain any viruses (Download.com scans all programs for viruses so it would be impossible) and our support team are all native English speakers.

    All customer concerns are addressed, we do not ignore 1 email let alone 6. This review has been reported to CNET.

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