Duplicate File Finder User Reviews

CNET Editors' Rating 4.0 stars

Excellent

Average User Rating stars

out of 248 user reviews

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Results 1-5 of 5

  • 5.0 stars

    "Free and Safe to Tool With Good Support"

    July 14, 2015  |   By hannahlinda

    Version: Duplicate File Finder 6.1

    Pros

    This program saved me days spent deleting a ton of duplicate files when I upgraded to Windows 8. I had backed up all my personal files onto a portable hard drive where my backup was also stored, bad mistake. Duplicate File Finder saved the day.

    Cons

    None. It's great and free.

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  • 1.0 stars

    "All files are gone"

    July 3, 2015  |  

    Version: Duplicate File Finder 6.1

    Pros

    It will find all duplicate files

    Cons

    It will delete everything

    Summary

    I chose the option to delete the duplicate files automatically after the scan...For my surprise, all my files were gone, it deleted everything, if I wanted to recover the deleted files, I have to buy a software to recover the delete files now.

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  • 5.0 stars

    "Good support back with great product."

    June 24, 2015  |   By keenteen

    Version: Duplicate File Finder 6.1

    Pros

    Very nice program. Helps remove duplicate files which are taking space and oraganize photos.

    Cons

    nothing, it's good

    Summary

    A must have tool on every computer, doesn't matter if an advanced user or a average user. Should be installed on every PC out there.

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  • 1.0 stars

    "Save Your Money! Support is not Happening."

    June 20, 2015  |   By p-vargas

    Version: Duplicate File Finder 6.1

    Pros

    Since I never used the PRO software, it is hard to rate. I had bought the software, but could not activate it.

    NEVER COULD I GET A RESPONSE FROM SUPPORT since March, 2015, three months ago.

    Cons

    I bought it and then fell ill and did not use the program. After a long illness, I started to manage my hard drive to see what was there. When I found my receipt on my hard drive for PRO, I downloaded the program, but could not activate. NEVER COULD I GET A RESPONSE. Yet, I keep getting these promo e-mails from Mike Summers. I could never find the page on the website where older versions could be downloaded according to his misinformation. Apparently, two year of updates means that you are only buying a license for 2 years. Likewise, I stupidly downloaded the Photo Cleaner, which only crashed after hours of scanning. I have a high-powered custom graphics computer, so it was just the their software. I could not get a response to any of my support tickets. In all of my support tickets I attached screen shots from their error messages with full explanations. I guess since I did not own the software Photo Cleaner or a current license for Duplicate File Finder, I got NADA,

    Summary

    I know that the ASHISOFT got my e-mail address from the tickets and e-mails that I sent. Why? Because I now get a couple of weekly sales jewels from Mike Summers about the products. I have been the lucky recipient since 3/9/15, when I started submitting tickets and e-mails. I have no more patience for Ashisoft.

    When I uninstalled the software, Ashisoft wanted a reason. Here is my response:
    "I have received no support. I have sent e-mail after a-mail with no response. Tickets get no attention. I am looking for a complaint board to voice my displeasure. I can't find older versions that one of your many promo e-mails from Mike Summers maintains is under What's New. I could never find that page. Likewise, I have received no support on Photo Cleaner. It has never worked, just after hours of scanning it crashes. No answers to support tickets. That is the software that is next to go. Your support service is a joke. I will not waste another
    minute of my precious time nor another $$ on your bogus software."

    I am now going to start my hunt for another duplicate file finder software. Money is not the issue, I want support and service. I am willing to pay for smooth operating, well written and timely supported software.

    Updated on Jun 20, 2015

    Opps! I made a mistake about the e-mails from Mike Summers of Easy Duplicate Finder and not of Ashisoft Duplicate File Finder. So that means I am not getting any promos from Ashisoft. Great, complete silence. My humble apologies to Mike Summers. I must have downloaded that software and not used it since I found my purchase of the Ashisoft Duplicate File Finder. Guess I'll start with a trial of his product since he stays in touch.

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  • 1.0 stars

    "Steer Clear of Pro Version"

    June 11, 2015  |   By grbrown

    Version: Duplicate File Finder 6.1

    Pros

    The free version of this program works good, so good I decided to get the Pro version. I was happy until I needed to reinstall the software.

    Cons

    Ashisoft states that if you buy the Pro version it will be good for life. Not so. After purchasing the Pro version I purchased a new laptop and tired to install the Pro version after uninstalling it from the old laptop. Surprise, surprise, it won't activate. Support from Ashisoft says sorry the license has expired, click here to purchase an upgrade. What happened to good for life? Use the free version but keep your money unless you're putting the software on a computer you're keeping for life.

    Summary

    Great freeware, but the publisher needs a lesson in business ethics.

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Results 1-5 of 5

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