Dropbox User Reviews

CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 203 user reviews

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Results 1-10 of 203

  • 2.0 stars

    "Great service when it's working"

    December 9, 2014  |   By mojobot100

    Version: Dropbox 3.0.3

    Pros

    User friendly across multiple platforms

    Cons

    Poor support. Tablet performance (iPad) is uneven

    Summary

    This was my main cloud service for a couple of years. Recently I added Google Drive for improved file sharing and increased memory--Google offers a lot more for less, so I can store my media there as well as documents.

    The other day I fired up my old laptop, and apparently DropBox took that as a signal to delete any files and folders that were added since the last time that laptop was used--about 2012. While I still technically have all of my files--DB caches them in Windows--all of the organization is gone, so I have about two thousand business files organized alphabetically. Their help articles didn't offer any solution that worked, and I spent a couple of hours Googling for a solution without success. Supposedly DB can fix this by rolling your folders back to a previous date, but as of today it's been a week and while they did respond to my initial email, they have not performed the rollback and have ignored my three followup requests.

    I'm in real estate and my entire business is in those files, so my business is a mess right now.

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  • 3.0 stars

    "only 3 stars due to messed up billing"

    November 22, 2014  |   By mark.strahm

    Version: Dropbox 2.10.52

    Pros

    easy access, fast usable across multiple platforms.

    Cons

    Billing dept sucks and does not credit your payment the same day. I paid 99 for the year subscription the day before my prior acct ran out and the next day it is telling me nope you need to pay again!

    Summary

    Pain in the ass to deal with Im probably moving over to google or another service as they have not replied to my help requests so I will request a refund thru Paypal.

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  • 1.0 stars

    "Maddening to use..or try to."

    October 9, 2014  |  

    Version: Dropbox 2.10.39

    Pros

    People I have to work with insist on using it.

    Cons

    Uploads very slowly. Files shared with others that got deleted by them after they downloaded them were removed completely from MY computer. I have to make a second file to share on Dropbox, or risk losing my originals. No way to restart uploads if they stop mid-upload, unless you delete files that haven't been uploaded and start over with them individually. No way to stop upload until it thinks it is finished (if you make a mistake uploading). I didn't trust cloud storage to begin with, and this hasn't done anything to make me think it is a good idea at all. Bogs down my computer as long as i thinks it is uploading, even if it freezes and hasn't done anything for hours.

    Summary

    I wish I wasn't forced to use this by a circle of business contacts. The only people who like it seem to be Apple fanbois, and even some of them have all kinds of trouble with it...yet still defend it. What's the deal?!?!?!? There HAS to be better systems out there than this.

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  • 1.0 stars

    "worst customer service EVER"

    September 15, 2014  |   By ampldr01

    Version: Dropbox 2.10.29

    Pros

    When it works, provides a platform for our virtual team to store and access files.

    Cons

    When it doesn't work, customer service is unavailable, unresponsive, provides canned cut and paste answers, and always cites user error.

    Summary

    When we initially began using Dropbox, it appeared to be the perfect solution for our virtual team as we were able to store and access documents real time. Recently, however, files have begun disappearing and customer service does not answer the phone, responds to emails slowly, and always provides links to the self help page in their response. They never take the next step and offer to help investigate the issue or research what alternative solutions might be available. If I failed to answer the phone, took 2 days to respond to emails, and pointed the finger at my customers when they had issues, my business would be OUT OF BUSINESS. Dropbox has lost mine and I will not recommend them to anyone.

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  • 4.0 stars

    "Works flawlessly."

    September 2, 2014  |   By copyref

    Version: Dropbox 2.10.29

    Pros

    1. Works flawlessly across multiple platforms.
    2. Has native linux client.
    3. Can see which files and folders are being synced in real time

    Cons

    1. Compared to the competition very little initial storage for free.

    Summary

    I have tried Copy, Box, DropBox on Linux, and so far DropBox is the winner. Copy didn't sync properly and Box doesn't have a linux client (which is a pity since my employer gives us 250gb free on Box). Sure the amount of free storage on DropBox is much smaller than the others, but at least it works.

    If you would like to get extra 500mb free when you sign up for dropbox (so you start with 2.5gb instead of 2gb), please use the following link. Both of us will get 500mb extra storage.


    https://*****/35zbAspD


    Thank you.

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  • 2.0 stars

    "Gives too little space"

    August 7, 2014  |   By Hornyhorns

    Version: Dropbox 2.10.27

    Pros

    None. Don't know why people use it.

    Cons

    Gives too little space. Syncing is too slow.

    Summary

    Slow, requires too much RAM, gives you little free space. Nothing good.

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  • 5.0 stars

    "Get Over itunes..."

    July 30, 2014  |   By Blancharer

    Version: Dropbox 2.10.3

    Pros

    I usually like enjoying music with my lovely iPod shuffle. Last Sunday, I got a new computer. Incredibly, I transferred all songs back to my new computer.
    Dropbox is portable as well and can be found here:
    http://www.ipad-converters.org/ipod-to-computer-transfer/

    Cons

    WORKING ON PLACING MY GIRLFRIENDS AS WELL IN TO COMUPUTER.

    Summary

    I have been searching for an alternative to iTunes and i found this... And I\'ve got a pretty amazing experience so for.. Cool features packed into a decent clean UI...

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  • 5.0 stars

    "Awesome backup, synchronization, sharing tool and more."

    July 12, 2014  |   By mp-net

    Version: Dropbox 2.8.4

    Pros

    After simple installation this program requires no maintenance.
    Everything inside Dropbox folder is automatically backed up.
    Dropbox folder is automatically synchronized between all your computers.
    Access to all your files from Dropbox folder on cell phones and tablets (Android, iOS, BlackBerry).
    All your deleted and changed files are available for 30 days in the cloud, and can be easily recovered.

    Cons

    Only 2GB of cloud space for free, but can be increased to 16GB through referrals and other bonus programs if you don't want to update to paid version. (>see< referral link below)

    Summary

    When you create Dropbox account from the referral link below:
    https://db .tt/eHbTxPK2 [remove space]
    you will receive extra 500MB (2.5GB instead of 2GB) at the beginning.

    Great program. I can't imagine my work without it any more. I have all my most important documents on my home computer in sub-folders of Dropbox. They automatically update on my Netbook and my computer at work when I open them. When I don't have any of my computers around me then I open my files on my cell phone.

    Recently I also started using automatic upload of pictures from my cell phone to Dropbox. Now I don't have to worry about connecting phone with computer through Bluetooth or USB cable any more.

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  • 5.0 stars

    "Best free file-sharing program for our business"

    June 21, 2014  |   By glimbach

    Version: Dropbox 2.8.3

    Pros

    Easy, secure sharing capability for multiple file users
    Secure backup for essential files
    Very user-friendly
    Great for our small business

    Cons

    None so far

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  • 5.0 stars

    "Syncing time could be improved"

    May 13, 2014  |   By Colinffo

    Version: Dropbox 2.6.33

    Pros

    Wonderfully easy way to share files (even large ones) between people and at long distances. iPhone app to access files from my phone.

    Cons

    Syncing time could be improved
    'Drag and drop' removes files from one folder and adds to another, better if it only duplicates the folders

    Summary

    Send photos and avoid your ISPs file size limit: reason enough to install DropBox. Great for collaboration, too. I keep a list of books I own in DropBox so when I am in a bookstore I can grab my phone, see my list and avoid buying a book I already own!

    Read More:http://*******.com/Dropbox-3000

    Updated on May 13, 2014

    Now finally, I am settled with another similar tool
    named TunesGo: http://www.video-converter-mac.org/ios-manager-windows/

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Results 1-10 of 203

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