Driver Detective - Reviews and free Driver Detective downloads at CNET

Driver Detective

Average User Rating stars

out of 397 user reviews

Back to product review

Full user review

1 of 89
  • 1.0 stars

    "Unsatisfactory experience with Driver Detective."

    January 6, 2014  |   By KeithVSG


    None that were obvious to me, this has been an unpleasant experience.


    Driver Detective downloaded drivers to my HP system and then installed them. After this process my PC would not boot up. After attempts to fix the boot failure I was forced to use the HP System Recovery Process, involving the use of the system recovery disk set supplied with the computer. The final phase of the system recovery process involved a complete system restore from my external back-up hard drive, using a restore point prior to the download and installation date of the Driver Detective download. At the completion of the HP System Restore Process the computer was restarted and booted correctly. Hence removal of the driver download removed one or more downloaded defective drivers creating the boot failure.


    This unpleasant experience has completely turned me off from buying on-line from sources other than well known major national and international companies. It's been a case of "buying a pig in a poke"; you pay in advance in the good faith that what you receive is what you thought you would receive. To add insult to injury, I tried this service because it advertised a money back guarantee if the user was not completely satisfied with the service, and because the company advertises itself as a MicroSoft business partner. I even verified the availability of this money back guarantee on the CNET web site driver source comparison review; where it was stated that the warranty was good for sixty days after "enrollment" with Driver Detective. In practice it seems that Driver Detective is unwilling to honor its warranty. Be warned!

    Be warned also of the very high pressure salesmanship trying to push you into buying a very expensive computer "help" service, you can do much better elsewhere. The "help service" was offered for $300 per year, a service that HP offers for $100 per year.
    Yes, I rounded up the $0.01 in each case.

    Updated on Jan 18, 2014

    In case you are thinking that you can obtain assistance from Paypal, if you used that payment channel, think again. Paypal refuses to cover the purchase of "intangibles" under its buyer protection policy. Since the Driver Detective service is essentially intangible, consisting only of downloading electronic images of a software product to a client computer, a Paypal claim will be rejected on the basis of the intangibility of the product sold. Pay directly via your credit card; your credit card company offers a far better buyer protection policy than that of Paypal.

    Reply to this review

    Was this review helpful? (0) (0)

Submit your reply


The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.


Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for Driver Detective
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel




If you think this is an error, please contact CNET TechTracker Support for further assistance.


Running Request



Smart Install Software


CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel