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Driver Detective

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  • 1.0 stars

    "Unsatisfactory experience with Driver Detective."

    January 6, 2014  |   By KeithVSG

    Pros

    None that were obvious to me, this has been an unpleasant experience.

    Cons

    Driver Detective downloaded drivers to my HP system and then installed them. After this process my PC would not boot up. After attempts to fix the boot failure I was forced to use the HP System Recovery Process, involving the use of the system recovery disk set supplied with the computer. The final phase of the system recovery process involved a complete system restore from my external back-up hard drive, using a restore point prior to the download and installation date of the Driver Detective download. At the completion of the HP System Restore Process the computer was restarted and booted correctly. Hence removal of the driver download removed one or more downloaded defective drivers creating the boot failure.

    Summary

    This unpleasant experience has completely turned me off from buying on-line from sources other than well known major national and international companies. It's been a case of "buying a pig in a poke"; you pay in advance in the good faith that what you receive is what you thought you would receive. To add insult to injury, I tried this service because it advertised a money back guarantee if the user was not completely satisfied with the service, and because the company advertises itself as a MicroSoft business partner. I even verified the availability of this money back guarantee on the CNET web site driver source comparison review; where it was stated that the warranty was good for sixty days after "enrollment" with Driver Detective. In practice it seems that Driver Detective is unwilling to honor its warranty. Be warned!

    Be warned also of the very high pressure salesmanship trying to push you into buying a very expensive computer "help" service, you can do much better elsewhere. The "help service" was offered for $300 per year, a service that HP offers for $100 per year.
    Yes, I rounded up the $0.01 in each case.

    Updated on Jan 18, 2014

    In case you are thinking that you can obtain assistance from Paypal, if you used that payment channel, think again. Paypal refuses to cover the purchase of "intangibles" under its buyer protection policy. Since the Driver Detective service is essentially intangible, consisting only of downloading electronic images of a software product to a client computer, a Paypal claim will be rejected on the basis of the intangibility of the product sold. Pay directly via your credit card; your credit card company offers a far better buyer protection policy than that of Paypal.

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