DriveScrubber

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  • 1.0 stars

    "Crap Tech Support"

    October 28, 2011  |   By OrangeCountyCa

    Pros

    Haven't found any

    Cons

    I used this product several years ago. The instructions were so poorly written or complicated by the time I had figured it out I wrote down my own set of instructrions in order to navigate through them when I needed to re-use the produce. It allows three downloads.
    This time I never got past making a boot disc which didn't work even after three start from scratch tries. I call a inept person at Tech Support who said they would kick it upstairs and I'd get a call. I've called daily and even called the general number for the company and have not gotten even one return call.
    I asked to speak to the owner - of course that didn't work. I said I would wait on hold and after 15 minutes of cell phone use gave that up.
    Finally I said to send a return authorization number and I got the form by email. Its been two days since I submitted the form and even said in the form that I'd prefer that Tech Support help me out. Nothing. No support or return authority.

    Summary



    Updated on Nov 2, 2011

    They sent a return authorization number and I've mailed back the product with all the packaging. Of course they reminded me I'll pay a 15% "restocking" fee which is a joke as they'll "restock" the disc into the trash bin. They sent the return authorization even after I literally begged them three times to have Tech Support call and talk me through the process. I guess its cheaper to give me a discounted refund. Never again with iolo. I'll faint if I get a check.

    Updated on Jan 10, 2012

    It's now been two months since I went through the frustrating attempts at using this product which never worked. Customer support is non-existent. You will be referred to a supervisor who will never call back. My refund request (less a "restocking" fee has yet to appear.

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