Disk Doctors NTFS Data Recovery
Full user review
"Initially disappointed in Disk Doctor"
Appears to find the lost files, based on the demo version scan
Confusing product website results in a poor customer experience and extra expense.
Disclaimer: This review is based upon my initial experience with this software and company. I will update my ranking based upon whether my issues get resolved satisfactorily.
I am currently trying to recover data from a failed micro-SD card from my wife's phone. Of course she has not backed up the phone's data for about 6 years (2 phones in that time), so all of the pictures and videos she has taken are potentially lost. I have tried various recovery programs to get to her files with no real luck, until I tried NTFS Data Recovery. The "File Tracer" tool within the software scanned her card and found 2,900+ files but, of course, the demo version would not recover them. Happy to have received encouraging results from the scan I went to the website and found that there is an "Instant File Recovery" product which, from the description, sounds like the same tool as the "File Tracer" option within the Data Recovery product. Upon this optimistic assumption I purchased the File Recovery product for $59, only to be disappointed that it did not scan as deeply as the Data Recovery product and would not find the missing files. Back to the website I purchased the "full" version of the NTFS Data Recovery for $99, only to find that it DOES NOT include the File Tracer tool. More specifically, the option is there but all I get is a message that it is only available in the enterprise/expert versions (this is also true for other options in the utility). These licenses are sold as separate products, but I cannot find a means to upgrade from the "end user" version to "enterprise" - a $20 difference. I am waiting to hear back from their customer service regarding this. My 2-star rating is based upon the promise that the product will do what is needed (based on the demo), but right now I feel misled about the features available in the full-priced versions.