Direct Mail 1.3.6 for Mac User Reviews
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"great product, weak support"
Version: Direct Mail 1.7.7
Summary
This review was originally posted on VersionTracker.com.
I am now at version 1.7.8 and although I can HIGHLY recommend Direct Mail for Mac OSX (more than excellent value for money) I am EXTREMELY dissatisfied with the lack of and/or delayed support, even if this is a sign of success and heavy workload.
Direct Mail is very intuitive, does the job as intended, and offers most of the options I expect from a direct mail engine.
We are based in France and cover the world: the spelling tools in several languages are brilliant.
Several issues remain unsolved, mostly related with attachment and also with loosing formatting and hyperlinks when importing or pasting a Word for Mac or image (logo) file into "message".
I am now avoiding attaching the document in question since many target email addresses filter and refuse incoming mail with attachments.
The only remaining option is to include everything in the body of the e-mail message. That's where the formatting issues remain.
The online help files do NOT cvoer nor answer my questions.
If there would have been a better product, I would already have switched only because of the time I am wasting trying to figure things out myself, mostly in vain since the program seems to be lacking these features.
If only Jonathan and friends could make an effort and REPLY. I hate radio silence and need to move on!
Herman
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"Worked good"
Version: Direct Mail 1.5.2
Summary
This review was originally posted on VersionTracker.com.
I have used this and for me it works well. I like that I can do both html and plaintext in the one email.
There were a few bugs but the program didn't crash - it just asked me to send a report to the developers.
You have to know html to write an email in that so I catually wrote it in Dreamwever then simply imported the body. Worked well. -
"Great app"
Version: Direct Mail 1.4.0
Summary
This review was originally posted on VersionTracker.com.
1.4 is a big improvement. I've used Direct Mail for about 3 years and found it to be great. Most emails get out on the first attempt (using direct and smtp). When I get failures, I just tell Direct Mail to select the failures and I try again. Doesn't take more than a few seconds.
As to the previous posters issue with apostrophes in email addresses, I don't think they're legal. If someone has an email address that's outside the spec then you really can't blame Direct Mail's author for not supporting them. At the very least, having any kind of punctuation in an email address apart from a period is just asking for trouble.
Entourage is an email client, it isn't a bulk emailer. I don't want to send all of the addresses on my newsletter list to all of my readers. That's a big security issue and I haven't seen in Entourage how you can turn that off. Mind you I haven't used Entourage for more than a few minutes. Mail has been a great simple client for me.
In short, if you want a real bulk mailer, this is the app for you. It is better than ever. -
"Don't even think of buying this software"
Version: Direct Mail 1.3.6
Summary
This review was originally posted on VersionTracker.com.
Used this software this morning to do a bulk-mail to 722 subscribers. Not only is the software buggy, it's inconsistently buggy. The bulk-mail-send success rate was about 60%, and a resend seemed successful with most of the 40% that failed the first time. But how would I know for sure? Who's got time to wade through list and do multiple resends on failures?
And have I mentioned that the program won't accept email addresses with apostrophes *at all* on add or import? The apostrophe is interpreted as a delimiter of some sort, and just ends up junking up the entry with no error message to alert you to the problem.
I have two words for anyone looking for a bulk-mailer for MacOSX: MICROSOFT ENTOURAGE. Get it, and use its simple "group" feature in the Address Book. You won't be sorry, and trust me, I'm not a big Microsoft fan, but Entourage is a work of programming art. -
"Still Terrible"
Version: Direct Mail 1.3.6
Summary
This review was originally posted on VersionTracker.com.
I voice complaints again that the software is terrible, and the company (if there even is a company) is terrible. There is no support, and I have resorted to using Mail.app to send my bulk email. This is a pain, but it doesn't crash like Direct Mail does. For the love of all that is good, DO NOT BUY THIS SOFTWARE. -
"Don't buy this if you're using Jaguar or want..."
Version: Direct Mail 1.3.6
Summary
...support...
This review was originally posted on VersionTracker.com.
Seems the previous reviews are lost in the new website, so let me (a registered user for a year now) throw a few notes at you:
* S-L-O-W.
* Breaks under 10.2 (Jaguar) - after the 10.2 update the software will crash at random. You have to backtrack through a jumbled logfile to find out IF an address was mailed. You can dump thousands of names into the system, but the odds are that it will crap-out after a before the 1000-mark (making you backtrack through names MANUALLY).
* No support. No-one answers mail. I've tried for nearly a YEAR now and they don't answer registered users, so you're on your own.
Pass on this software. If you're an owner and have problems, do this:
* Check for extra breaks or encoding errors. I get gremlins all the time, and only deleting the data row stops a crash.
* Don't make many subdirectories (like more than 4) and keep individual mailings under 1000 name. I break lists up to get them out, but even so it can take HOURS.
PS - I've been in systems management for 12 years, on unix, mac and windows. I've replaced this with MailMan (free) and it's lightning fast compared to this junk. -
"Do not support spamware!"
Version: Direct Mail 1.3.6
Summary
This review was originally posted on VersionTracker.com.
Do not support spamware vendors!!!
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