Direct Mail 3.0.2 for Mac User Reviews
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"New version is great!"
Version: Direct Mail 3.0.4
Pros
Easy to use
Online chat support was very helpful
Great-looking email templatesCons
Importing contacts from Microsoft Outlook was a little slow
Summary
Overall, really impressed with the new update. Looks great, hasn't crashed, and the new features (like the template editor) are really cool.
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"Not CAN-SPAM compliant"
Version: Direct Mail 2.2.2
Pros
Easy to use. Offer email delivery service for $0.01/email.
Cons
Unsubscribe feature does not function leaving you liable for up to $16,000 per email sent.
Summary
If you plan to use this software in compliance with the CAN SPAM act, don't bother. Recipients who unsubscribe to a email list are NOT automatically excluded from future mailings. They continue to receive emails.
I ran a test by emailing personal accounts and then using the unsubscribe link and hosted webpage the service provides. The software recorded these links. However, for some reason, it did not prevent future mailings to the email address. Tech support offered no help.
Per CAN SPAM, will leave you liable for up to $16,000 per email. -
"Support Sucks"
Version: Direct Mail 2.1.7
Summary
This review was originally posted on VersionTracker.com.
I actually love(d) this program. However, running into a serial number update glitch I have found support horrible - no response whatsoever. -
"Horrible"
Version: Direct Mail 2.1.2
Summary
This review was originally posted on VersionTracker.com.
Features might be nice, but it always crashes and loses your data after a couple uses. We've lost our entire blacklist this way multiple times, nearly putting us out of business. Stay far away from this dangerous software. -
"Bugginess and poor customer service make it a no-go"
Version: Direct Mail 2.1.2
Summary
This review was originally posted on VersionTracker.com.
I really want to love this software, as it seems to be a great answer for those with needs to complex for the likes of ConstantContact.
First, the Good:
List management is great and fairly seamless. It's a bit scary that your auto-management only syncs when your computer is online, but it's not a big deal. Works well.
The eThree mailing service is generally very good during the free trial, but after that, it's a bit pricey. May be worth it given lightning speed and good deliverability.
The ablity to turn a webpage into an email by just dropping in the link is brilliant. I've seen other implementations of this that continually failed or didn't get it quite right. In this one, what you see in Safari is *exactly* what you get.
The Bad:
Don't use this if email is time-sensitive or mission-critical for your business. Once, eThree mailing service was down without notice. And the response was a pretty weak "oops." Cold comfort when you have a weekly email newsletter with revenue attached.
And the program is buggy. After a couple updates, we got an error warning every time we booted up, but without apparent problems. Always clicked to send info to publisher.
But in two different cases, about a month apart, after taking an upgrade, the program would endlessly cycle and crash on boot. And guess what -- That means you can't even get your data out.
Customer service always has the same pattern: Quick response asking for the logfile followed by radio silence of 24-48 hours. Meanwhile, you're stuck.
On the most recent, we were enterprising enough to dig through Time Machine for an old version which we finally got working.
A shame. It's a program with great potential, but its flakiness makes it a no-go.
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"Not great...and will not use again..."
Version: Direct Mail 1.8.2
Summary
This review was originally posted on VersionTracker.com.
I have been using this product for a few months now and at first thought it was very good. After two recent mail out where a pdf attachment was not able to be opened by about half of the recipients (350 recipients all up) and it wasn't just a mac/windows problem, I have to conclude that the program is corrupting the file in the sending of it! I have resent the file to some people (exactly the same file) just by usual email without any trouble. So what does this program do to the files? No idea, but I am NOT upgrading (the cost of the upgrade is ridiculous) and will stop using it.
Shame, as it had potential.
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"Fantastic Upgrade"
Version: Direct Mail 2.0.1
Summary
This review was originally posted on VersionTracker.com.
This is a great and feature packed upgrade to slickest and easiest app of its type for Mac. I'm very impressed, and it's been amazingly easy to send out several trial mailings over the past few days. Seems very stable, and the new features are well worth the upgrade price. -
"Just don't buy it."
Version: Direct Mail 2.0.1
Summary
This review was originally posted on VersionTracker.com.
If want to be sc*** like me, with 29,99USD upgrade after 10 days of purchasing version 1, then please give them your money. If you don't want to be treated like a looser, than just find another app. The app does what it is supposed to do, but the developer is simply cheating on us. Another example of no respect for customers. -
"Support"
Version: Direct Mail 2.0
Summary
This review was originally posted on VersionTracker.com.
I tried this product and it seemed promising, needed some more advanced features but it worked. After committing to it and importing all my contacts, then optimizing the contacts - about a days work . I closed and saved the program, next time I open it the program says there was a problem and all my information is lost. I say no problem I have time machine I restore but no luck. There are no support or preference files for this program, were is this data kept? The program has had no updates for about a year and there is no help section on the website. It seems the developer has no interest and is sitting back collecting money. Beware if you try it do not on leopard! -
"Bust!"
Version: Direct Mail 1.8
Summary
This review was originally posted on VersionTracker.com.
I purchased the full version to send an important email to 300 contacts stored in Address book. I ran a few tests emailing myself to make sure it would go through. The email was text only.
I then sent it to my mailing list using the SMTP and Direct method, and thought I was all set.
Nope.
The email landed in the junk box of the receipients, even though they previously received emails from my address. 12 replied to tell me of the error, but who knows how many never even looked through their junk mail. I then ran a test with a friend, sending via SMTP only, then Direct only, then both options. Each time I sent it through Direct Mail it went to the recipients junk mail box. I sent the same email normally through Apple Mail and it went to his inbox. Direct Mail was causing the email to go the junk box.
Contacted the developer, with no response.
You've been warned.
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