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DataTrack System 2005

Average User Rating:
3.9
out of 15 votes

Quick Specs

  • Version:
    2.5.2617
  • Total Downloads:
    10,467
  • Date Added:
    Jun. 07, 2006
  • Price:
    Free to try (14-day trial); $349.99 to buy
  • File Size:
    14.47MB
  • Downloads Last Week:
    1
  • Platform:
    Windows

Publisher's Description

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User Reviews
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Results 1–4 of 4

1 stars

"Very Bad Service"

February 07, 2008  |  By andymerritt

 |  Version: DataTrack System 2005 2.5.2617

Cons

i purchased over $1000 worth of software and taddjin maghi of magnoware has not given me working access code. i have emailed and phoned them many, many, many times and guess what no response!!!! i would recommend that you remove from your list of downloads, as they paint you a BAD picture!!!!!!

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1 stars

"2 years in use"

May 08, 2007  |  By tleavit

 |  Version: DataTrack System 2005 2.5.2617

Pros

After 1 year of extreme unreliability (several complete rebuilds), their SE actually works. We have passed 2500 user work orders through the system.

Cons

They refuse to answer support. at one point I tried for 6 months. 50 calls, 50 emails, 50 form submissions. Nothing. Here is the skinny now, I put my client on a new computer and it WONT register!!! Basically its dead in the water now for us if we have to rebuild the server. $1500 wasted. We are taking legal action now.

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3 stars

"Not a bad product - HORRIFIC support"

January 12, 2007  |  By rainman48

 |  Version: DataTrack System 2005 2.5.2617

Pros

It's a reasonably priced Helpdesk tool that functions fairly well. Some bugs in the email notifications, but on the whole, we like the product. Be prepared to go it alone, as there is absolutely NO support.

Cons

Support is non-existent; Nada, None, I have placed 3 calls, 3 or 4 trouble tickets and 3 or 4 emails. I have yet to receive a response. They also charged me a $349.99 fee erroneously when I was browsing their site, looking for the cost of additional desktop licenses. Mastercard may shut them off if they don't resolve it.

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2 stars

"Decent product with no support from Magnoware"

October 03, 2006  |  By wyeaman

 |  Version: DataTrack System 2005 2.5.2617

Pros

Ability to track and route work orders as well as options for web viewing, ability to add articles, notes, knowledgebase.

Cons

I have had the product 12 months and have several bugs. Magnoware literally refuses to return requests for help, either via email or telephone. They have my money, but will not support the product AT ALL.

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Results 1–4 of 4

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Full Specifications

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General
Publisher Magnoware Systems
Publisher web site http://www.magnoware.com
Release Date June 07, 2006
Date Added June 07, 2006
Version 2.5.2617
Category
Category Business Software
Subcategory CRM Software
Operating Systems
Operating Systems Windows 98/Me/NT/2000/XP
Additional Requirements Windows 98/Me/NT/2000/XP/2003 Server
Download Information
File Size 14.47MB
File Name datatrack.exe
Popularity
Total Downloads 10,467
Downloads Last Week 1
Pricing
License Model Free to try
Limitations 14-day trial
Price $349.99

Previous Versions:

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