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Data Rescue

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CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 93 user reviews

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  • 1.0 stars

    "Mac no longer recognises my drive"

    October 14, 2012  |   By vivi_anne

    Pros

    could potentially help with deleted files

    Cons

    risk of permanent damage to hard drive

    Summary

    I had a few corrupted files on my external hard drive and decided to use Data Rescue. No files were save and now my computer doesn't even recognise the hard drive. I lost everything. All my data, the hard drive ($200) and what I paid for data rescue ($100). Be very careful when using this, and make sure you back up your data before attempting to use this software.

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1 reply to this review

  • Reply by Prosoft Engineering on October 16, 2012

    Hi Vivi Anne-

    I have a feeling there is more to the story than a few corrupted files. Data Rescue 3 has never destroyed a drive or a Mac by simply scanning the drive. When DR3 scans , its just reading the drive for information. It is possible that what seemed like a few corrupted drives could actually be a partial corrupted direcrtory structure and that can cause your Mac not to boot anymore or a failing drive. We see this all the time with thousands of support calls and emails.

    Here is a how to guide on to deal with a failing drive ( clone it )
    http://www.prosofteng.com/support/datarescue3-clone.php

    If your interested in trying a few things with me, I would be happy to help you offline and attempt to get your data from this drive.

    You can call 925-426-6306 and ask for Mike , I am the Technical Support Manager.

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