From FedSoft IT Solutions:
Cute HelpDesk is an interactive network application. Cases are based on SLA's (Service Level Agreements) and Priority levels of Cases, Clients and Products. Every Agent has his own Queues with cases to monitor. All Interactions with clients and updates by other agents are Structured and Time-stamped in the case-history. Visual clue that a Case is updated by other Agents. Instant Messaging of cases who are threatened to be overdue. Scheduled delete of Closed cases. Pre-defined Problems description and Selection. Direct Email with signature from the program. Supervisors/Admin can assign Agents for particulary cases, Custom made email headers. Cases can be saved in a Knowledge base. An Activity log keeps track of all action. Further, a database BackUp option, Import of Client data, Export of Case data. Extended print capabilities. Print custom reports of Cases, Client, Products, Activity log and the Knowledge base. Different user levels.
Version 1.2 features export of case data. Scheduled delete of Closed cases. Priority levels of Cases, Products and Clients. Pre-defined Problem description and Selection. Updated and extended Email options. Color of Case History can be customized.