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User reviews
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3 stars
Version: Customer Database Pro 6 Rev 110
Pros: Low-cost, relatively simple to use. Ability to track help calls lets you search for problems and solutions. Most fields can get customized titles.
Cons: No way to get mailing lists or other reports based on information in help calls or product/service purchase record (other than simply whether or not a product/service record exists); can't even put purchase information into a report so that one can do selections in Excel or the like; help call information can be put in a report, but such a report can't contain any customer contact information other than name. Selection criteria for reports limited to simple Is/Is Not (no less than/greater than, contains, etc.), but you can use multiple selections. "Mail merge" output is in a FoxPro format that Office XP doesn't recognize.
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4 stars
Version: Customer Database Pro 6 Rev 110
Pros: 1 - it is quick and responsive compared to other customer databases that I have used.
2 - easy to set up and customize, and if you use FoxPro you can easily convert from another database.
3 - you can include attachments on customer issues!Cons: the interface is a little plain and reports are a bit fiddly to set up. being able to customize the interfact a little bit would be nice, but for a starting price of $100 you can't really expect these kinds of things.
Summary: i would recommend this program to any company that wants to track customer issues. this is an amazingly affordable alternative to very expensive software programs of the same family. any call center or HelpDesk environment would benefit from this s... read more
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