- Average user rating: stars out of 42 votes Back to product review
- My rating: 0 stars Write review
Full user review
-
1 stars
Version: Creative Nomad Manager (7/1/1999)
"No support for old products"
Cons: I too lost my software and need the drivers to access my Nomad II SE. The Special Edition cost over $700 at the time. To my shock Creative does not keep obsolete drivers. An email to Creative suggested I contact another number, who then gave me the customer support phone #. This was not a toll free call and they wanted to charge $12.95 for service. I was willing to pay that to get the drivers back and continue using my Creative product. They told me that they do not keep the old drivers and suggest I use Google to try an find them. Apparently directing valued customers elsewhere for customer support of their old products is a common action. They know full well that the need is there but leave it to others to provide the help. How much resources could it possibly take to save a copy of their own software??? $12.95 should from just one customer needing customer service should suffice for a lifetime storage of the software. Did they run out of space on their shelves and hardrives to save but a single copy which would allow customers to continue using older products? I will never buy Creative again, I want a company that will continue to support me and not leave me stranded after they roll out new products. Don't lose your software or you might as well through the old product in the trash.
Submit your review
You must be 13 years of age or older to submit personal information to CNET Networks. In compliance with the Children's Online Privacy Protection Act of 1998, CNET Networks does not accept name and e-mail address information from users who are under 13 years of age.
All submitted ratings and written comments become the sole property of CNET Networks, Inc. (CNET) and may be used at CNET Networks' sole discretion. Ratings and written comments are generally posted within two to four business days in batch groups, not in real time. However, CNET Networks reserves the right to remove or refuse to post any submission for any reason. You acknowledge that you, not CNET Networks, are responsible for the contents of your submission.
CNET Networks is not responsible for the content of the publisher's descriptions or user reviews on this site. We encourage you to determine whether this product or your intended use is legal. We do not encourage or condone the use of any software in violation of applicable laws. CNET Download.com does not sell, resell, or license any of the products listed on the site. We cannot be held liable for issues that arise from the download or use of these products.
