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CNET Editors' Rating 5.0 stars


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  • 2.0 stars

    "Just cancelled my subscription after one year of use."

    June 7, 2012  |   By gorlizki_dotmac


    Worked OK for a single computer.
    Tech support was prompt and courteous.


    Unable to handle my family plan upgrade to backup two computers.
    Tech support were not able to resolve problems with their software.


    Crashplan worked fine while I was using it to backup a single computer, though I never had to test it out to restore data.
    When I upgraded to the family plan and started backing up my new iMAC, the server somehow couldn't recognize the two separate computers. I left the iMAC copying continuously for around 180 hours (which backed up about 250GB of data) and when I reconnected my MacBook Pro, Crashplan wiped out the new set! 7days and nights wasted...
    Tech support were polite and responded quickly to my emails but ultimately weren't helpful. They suggested I'd elected to 'adopt' or merge the two sets of data (which I definitely didn't) and said I'd either have to start copying from scratch or pay another $125 for a seed backup. Having that degree of instability and wasting so much time on the backup and trying to resolve the issue -without success- made me doubt the stability of the software so I cancelled my subscription.

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