CrashPlan 3.0.3 for Mac User Reviews

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CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 20 user reviews

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  • 5.0 stars

    "Works great, great service. I LOVE it!"

    March 4, 2012  |   By 1sdman

    Version: CrashPlan 3.0.3

    Pros

    FAST
    NO THROTTLING like some other programs,
    Backup speed settings are per your settings
    Can backup your system to a drive or another computer.
    Resident program is imperceptible
    Service is relatively inexpensive
    No hiccups, no crashes since install, 3 months now.
    Tech Support has been very responsive, even for simple questions.

    Cons

    none! seriously, and it has more features than I expected.
    no complaints

    Summary

    Can backup online (main purpose) with NO THROTTLING like some other programs (shame on you Carbonite), all backup speed settings are per your settings (pre-set and easy to change). I had Carbonite before, and since they throttle, after a year I was still not fully backed up when my PC was stolen, so I lost files. I got a refund and got CrashPlan instead, and so HAPPY since then! I really appreciate CrashPlan, works very well.

    I can also backup to a drive or another computer with CrashPlan if desired. So you could set up a drive at another location and backup to it as well as the CrsahPlan home site. This is nice if you have some sensitive info (or extremely high volumes) but want to ensure it's backed up offsite.

    It has some other features as well, but most will use the online backup. Their resident program is imperceptible and backing up all the time, it kicks into high speed when you are idle on the pc/mac for 5 minutes.

    I got the single license to start, but just upgraded to 2-10 pc licensing. We will have 2 Macs and 5 pc's being backed up using the Unlimited Family Plan. The Family plan is the cost of a 2-pc license, but can be used on up to 10 pc's with unlimited data. All our pc's/macs have close to 1TB each so this is a great price, definitely cheaper than buying 2 hard drives for off-site rotation for each computer!

    In short, a near perfect online, off-site, simple to use, reasonably priced system. GET IT! I love it!

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  • 5.0 stars

    "Worth the effort to set it up correctly...."

    January 29, 2012  |   By DigitalMT

    Version: CrashPlan 3.0.3

    Pros

    - Backing up to the companies servers provide great offsite protection and the ability to retrieve data from mobile clients.
    - Offsite backups encrypted prior to transmission.
    - Local backup option to get the initial backup performed.
    - Great solution for family members who would not backup at all....set this up and it just happens for them!
    - File versioning and more!

    Cons

    - Without using this tool to perform a local backup, this might seem slow...but the whole point to backup your system without seeing a degradation in performance and NOT to blast your connection with a fast backup.

    Summary

    Please don't think of this as equal to backing up locally...it is MUCH more than that.
    It brings the home user in the enterprise backup world with the ability to keep important data offsite.
    Think about it....wouldn't you rather know that your data is safely offsite if something bad happened to your computer...or God forbid...you house!
    This solution is definitely going on my 'recommend to family' list....much easier than trying to provide 'tech support' and teach them how to properly back up their systems.
    AND..with the ability to use a client on IOS devices, I can access a current file from my backup from ANYWHERE, like Dropbox without the storage limitations!

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  • 1.0 stars

    "Product does not work, customer service is poor."

    August 22, 2011  |   By laneyhess

    Version: CrashPlan 3.0.3

    Pros

    Great--if only it worked as it claims to.

    Cons

    S u p e r s l o w . . . 38 GB in 11 days!

    Summary

    I started my free trial 11 days ago with 150 GB to upload. I have set all settings according to the company's recommendations & left my computer running 24/7. Yet in these 11 days it has only uploaded 38 GB & tells me it has 21.4 days to go.

    This is the reply I got from tech support:

    Unfortunately there is no way for us to be able to predict what your speeds to our servers will be. There are too many variables for us to be able to give any sort of "normal" amount of time to back up data. But from looking at your account it does appear that you have modified the settings to optimize the upload speed and you have been constantly uploading at this time. Since you have modified those settings, there is nothing else that we can do from our end to increase your speeds.
    Have a great day,
    ~Michael

    He then marked my request as "solved".

    I have a strong feeling that only the people that work there are writing the highly rated reviews seen here and putting "thumbs down" on the low rated ones. After all, how would it not be helpful to hear about other people's issues when you are considering a purchase?

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Results 1-3 of 3

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