CrashPlan for Mac

CrashPlan for Mac

Download Editors' Rating:
5
Spectacular
Average User Rating:
3.3
out of 20 votes

Quick Specs

  • Version:
    3.2.0
  • Total Downloads:
    8,176
  • Date Added:
    Mar. 16, 2012
  • Price:
    Free
  • File Size:
    51.29MB
  • Downloads Last Week:
    10
  • Platform:
    Mac
  • Product ranking:

Editors' Review

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Instead of mucking around with removable media, Crashplan offers up a distinct alternative. Banking on ubiquitous high-speed Internet access and more than one computer per household, this service allows you to back up your entire computer to as many discreet locations as you can manage. This includes Crashplan's servers, a second PC of yours, or even your friend's computer.

Designed for PCs and Macs, Crashplan's backups are encrypted before they're sent out. The backup process runs effortlessly in the background over a high-speed network, but we wouldn't recommend it to anyone still on a dial-up modem. The simple and intuitive interface makes preference changes easy, whether you're adding or dropping files from the backup process or choosing a new backup location.

The benefit of off-site safety and security could potentially save you thousands of dollars, as anyone who has had to salvage a fire-damaged hard drive knows. Crashplan charges 10 cents per gigabyte per month to use their servers, but the company discourages this option. Given the ever-dropping cost of memory and storage drives, Crashplan may not be the wave of the future, but it's nice to have a choice for backing up essential files other than shelling out for yet another hard drive.

 
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Publisher's Description

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User Reviews
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Results 1–1 of 1

1 stars

"Customer support - beyond horrid"

March 17, 2012  |  By vxs123

 |  Version: CrashPlan 3.2.0

Pros

Gives the impression of working well - so long as you aren't paying attention.

Cons

1. Atrocious, unresponsive and arrogant customer support.
2. Automatic updates of client software with defective non-functioning versions with no option of declining updates and with no option of rolling back to working versions.
3. Did I mention arrogant and socially offensive customer support?

Summary

I am a paying subscriber and I rely on backups working for my business continuity.

First the backup software suddenly stopped backing up in real time. A problem submission ticket got ignored for a week before I contacted them upon the situation deteriorating to the point of having a non-working software update automatically pushed to the desktop, which caused backups to completely stop working. I finally reached someone at tech support. Not only did they offer no apology for not responding, or attempt to offer basic workarounds (such as the obvious one of rolling back the software to a working version), they simply said they were so popular and such great guys that they couldn't / wouldn't respond to all tech support requests. Upon attempting to escalate the issue with their manager, Brad, things got only worse - he curtly informed me that if I didn't like it I could leave and they'd refund the money but they weren't going to fix the issue because it only affected a "very small number of users on Mac OS X 10.5.8" (which btw. is officially supported according to their web site).

Trust their backup service at your own peril. The reviewers who LOVED their service (I could very well have been in that camp just a few weeks ago) haven't yet been in a situation where they depended on the backup service and it failed them.

No doubt crude arrogance and insolence and incompetence has something to do with their geographic location, politicial affiliation, and culture as exemplified by their illustrious senator.

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Full Specifications

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What's new in version 3.2.0

New Features / Enhancements

  • Automatically pause backups when you're running low on battery. This option allows you to conserve battery power when you're running low by not backing up. Backup resumes when battery power returns to a level you specify or when you are plugged back in.
  • Permission option when restoring files for another user. When you're restoring files, you have the option to restore file with the original user's file permissions or with the permissions belonging to the person who is restoring.
  • Windows and Mac users: Automatically pause backups over selected networks or interfaces. You now have the option to automatically pause backups when you are on specific networks (e.g., Wi-Fi) or using specific interfaces.
  • Mac users: Menu bar icon and controls. There is now a CrashPlan menu bar for Mac users. Windows users have appreciated the easy access to basic CrashPlan features right from the menu bar. Now Mac users can enjoy this same convenient feature.
  • Version retention settings are now based on the highest priority backup set for a specific destination (not all ALL destinations.)
  • New file types are automatically excluded from backup. /var/log/lastlog, /var/log/btmp, /var/log/wtmp

Bug Fixes

  • Real-time file watcher now works properly on Linux installations with 3.x series kernels
  • Attaching an archive no longer adversely affects existing archive.
  • Setting up a backup to an attached drive no longer redirects to the local install path of CrashPlan.
General
Publisher Code 42 Software
Publisher web site http://www.crashplan.com/
Release Date March 16, 2012
Date Added March 16, 2012
Version 3.2.0
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Mac OS X 10.5, Macintosh, Mac OS X 10.5 PPC, Mac OS X 10.6, Mac OS X 10.5 Intel
Additional Requirements None
Download Information
File Size 51.29MB
File Name CrashPlan_3.6.4_Mac.dmg
Popularity
Total Downloads 8,176
Downloads Last Week 10
Pricing
License Model Free
Limitations The free version allows backup to local drives, other computers on your network, or friend's computers (with their permission). The full version (CrashPlan+) adds Backup Sets and online backup to CrashPlan Central, and enables the access to files backed up to CrashPlan Central with a mobile app.
Price Free

Previous Versions:

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