Corel PaintShop Pro

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CNET Editors' Rating 4.5 stars

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  • 1.0 stars

    "I should have learned my lesson from Painshop Pro X"

    March 12, 2012  |   By rpmendez

    Pros

    Powerful software at a resonable price (when it works)

    Cons

    Buggy software
    HORRIBLE support

    Summary

    After using Paintshop Pro X for several years and was quite happy with it, suddenly it would not load after a reformat of my machine. It got no error during install just got failures during load. I tried to contact Corel to get help with the issue and they told me they no longer supported the product that I paid for. After alot of experimenting I figured out the proper order to get it to install correctly but if I did one thing out of sequence it did not work. I reformat both my desktop and my laptop every 3-6 months because I am an anal-retentive power user who like a lean and clean machine.

    Recently, I decided it was time to upgrade and not deal with the hassles any more, so I did. Begrudgingly, I plunked down my $80 or $90 and bought Paintshop Pro X4.

    Things seemed ok until tonight. I had been working on a project for about 18 hours in PaintShop Pro X4 and a manufacturer asked me to make a minor size change to the image. So I opened the .TIF file originally created with PSP X4, made the adjustment and saved it. After submitting it, I decided to make a print-out for my records. I tried to open the file (again originally created and last saved with PSP X4 and it told me it did not recognize the image format!!! I went back to an earlier version (about 8 hours earlier) and it opens fine. I then went to another project and tried to open the final version, same error and same story (created and edited exclusively with PSP X4).

    Interesting thing I noticed was that the images both previewed in Windows Explorer, so for yuck-yucks I right-clicked and said open with Paint...it opened fine!!!! So while I had the image open, I saved it under a new name. The colors were a tad off but I figured I could fix that later in PSP X4...WRONG.

    A file that can be opened in Windows Paint could not be recognized by PSP X4...go figure. I opened the file in 3-4 other graphics programs, no problem. I tried the 2nd project and same results.

    So I go to Corel's website and there is no support phone number anywhere. The only options are to post a message and wait for a call back the next day, chat online or pay for support. I click on chat online...it tells me they are closed, the funny thing is it's more than 1/2 hour before the time they say they close. Sigh.

    Next I post a call back request while sitting on hold on their sales support number. They are pretty much no help either but when I demand to talk to someone about getting a refund on the product they tell me and I quote: in order to get a refund you will have to open a priority support case for $19.99.

    I will be contacting the better business bureau tomorrow.

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