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8 out of 10 people found this review helpful
5 stars
Version: Cool Page 2.72
"Great Product, Very Good Customer Support"
Pros: Cool Page is a great product to quickly design web pages. And complaints here at download.com about it's customer service are apparently people who do not follow the very simple instructions that Cool Page has for buying, upgrading, and redelivering it's product.
I spoke with Cool Page support about this.
Cool Page has an instant system for downloading trial, purchasing full version, upgrading to higher versions, redelivering any version 24 x 7.
Cool Page does block potential customers whose own bank declines the charge or reports a mismatch. They also block credit card sales to customers in 3rd world countries. Apparently they explained that the complaint here about 18 days delay is for a Russian customer who mailed travelers checks and then complained when Cool Page said the checks did not arrive!
The Cool Page email receipt reminds the customer to login at Cool Page's 24x7 automated delivery web page, and update their email BEFORE they change email addresses. Some customers forget to do that, and then they complain when Cool Page charges a $10 fee to manually verify their identity and manually update the email address.
I decided to come here and defend a GREAT product which I love and is indispensable to me. Sure there are other products for designing web pages, but even most of the complaints here about Customer Service admit that Cool Page is very good product. For me, it is the only one I have found that is always pixel exact drag+drop and so easy and fun to design with. And I have always gotten honest, helpful, and rapid replies from their Customer Support. As well, they have a very friendly 100+ page Cool Page Help website, which is helpful to any one who is new to designing and publishing web pages.
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