"Profit hungry, poorly designed nightmare."
Version: Cengage Brain 1.0
NONE. I have to split my cons review into two sections though so half of it will be here in the "pros" spot.
This company is a complete scam. It blows my mind that some teachers actually require their students to use this service. Whoever made agreements with this company obviously did ZERO research on how the website/company works. First off, the website is not user-friendly in the slightest.
Secondly, THEIR WEBSITE IS DOWN THE FIRST WEEK THAT SCHOOL STARTS!?!?!?! Whoever was responsible for that needs to be fired but I doubt the company even knew how stupid a move that was because - thirdly - when you try to get on the phone and talk to a real person it is IMPOSSIBLE. Just like most [poorly run] businesses nowadays you are stuck talking to a machine for 10 minutes before you get put on hold indefinitely. Lastly, I had to use this service for a class a couple semesters back and like I said before it was far from user friendly and hard to use, not to mention completely overpriced. This service is built to cater to lazy teachers and I recommend if you know prior to taking a course that the professor uses Cengage you should AVOID the class at all costs. This company is a complete joke and should not be continuing operations.
Somehow they landed contracts and agreements with schools and professors across the country because I see more teachers using this site. It is clear that these teachers did not test the interface before making their students use it.
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