- Average user rating: stars out of 125 votes Back to product review
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3 stars
Version: Carbonite Online Backup 3.7.6.352
"Product seems okay. Chat support was terrible"
Pros: Seems to be a decent product
Cons: Chat support around in circles. I finally shut it off after 30 minutes of getting nowhere.
Summary: If you have as little patience as I do with the type of chat support described above, consider Replica from Seagate instead of putting your documents in a cloud. Twice the annual cost of Carbonite, but you own it. Does the same thing and Seagate has 30 day free phone support where you can talk to an intelligent human being who is located in the US.
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