Carbonite Online Backup

CNET Editors' Rating 5.0 stars

Spectacular

Average User Rating stars

out of 206 user reviews

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  • 1.0 stars

    "Wouldn't do the initial backup"

    October 29, 2008  |   By EarlyOut

    Pros

    Easy to install, good interface.

    Cons

    Refused to back up even a single file.

    Summary

    I fed it just a single folder with 31 files, 68MB. It said "initial backup in progress," (or something to that effect), but after leaving the PC sitting for 30 minutes, it showed that it had backed up 0 files. Tried everything - no good. Made sure nothing was running, and dIsabled my AVG antivirus (I thought that might be the problem). I have no router, only the WinXP firewall (no, I refuse to disable that!), and a clean, fully patched system, with a nice, fast, 1mpbs upload speed.

    I'm a retired computer jockey (programmer, LAN manager, sysadmin, etc.), so I know what I'm doing. If I can't get this product to work, it must be real garbage.

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1 reply to this review

  • Reply by RoamingLA on December 30, 2008

    I would not recommend Carbonite, not just because of bugs and lack of features but weak docs lousy and slow support.

    Here's a recent email to Carbonite after encountered a serious defect that, had I not caught it, would have corrupted my backup:

    My email to Carbonite::
    "
    I followed your moronic uninstall/reinstall procedure for restoring files from another computer's backup so the backup Carbonite on my current PC is pointing to is from another PC.

    So of course the last thing I want to do is to back up any files from my current PC to my other PC's "golden" backup since I'd end up with a real mess.

    So what does your software do? The recovery engine crashes ("sorry"), and then Carbonite goes into backup mode! ... In the middle of a treacherous restore recovery operation, your software wants to start backing files up to an unrelated backup catalog.

    Are you going to address this problem?

    Your restore-to-another computer seems to be one big clouge that has traps all over.
    "
    ...

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