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Carbonite Online Backup 3.6 User Reviews

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  • 0 out of 1 people found this review helpful

    1 stars

    Version: Carbonite Online Backup 3.6

    "Even the free trial didn't work."

    by Badius on September 26, 2009

    Pros: Not a thing I can think of outside of the VP listing his email. He did respond and offered both his apologies and a waiver for phone support after I sent him a copy of the pathetic Live Chat response.

    Cons: I'm now on my 3rd support person just trying to download the program. 1st person stated "Agent (Peter): "My resources are bit slow, please bear with me." That is a direct copy/paste.
    I give up.

    Tech support has people no knowledge of Carbonite.

    Summary: Stay away from folks that don't understand their own product. Do your homework before buying something like Carbonite. After soooo many problems with just trying to install this program I have decided to just use an external hard drive and do it all ... read more

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  • 0 out of 3 people found this review helpful

    2 stars

    Version: Carbonite Online Backup 3.6

    "Carbonite-Decent product; dumbest company ever"

    by brucek6 on August 30, 2009

    Pros: Easy to backup files; cheap

    Cons: Impossible to restore files after a crashed system; spend a little more on a product that works.

    Summary: I subscribed to Carbonite when my hard drive was showing signs of failing. After backing up ALL of my files, my hard drive subsequently did fail and after recovering Windows onto a new drive, I attempted to install Carbonite. Unfortunately, I forgo... read more

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  • 2 out of 4 people found this review helpful

    1 stars

    Version: Carbonite Online Backup 3.6

    "Do not use this trial program"

    by lamspamcnet on August 18, 2009

    Pros: I spent two weeks trying to delete this program. It is viral.

    Cons: I spent two weeks trying to delete this program after 20 reminders that the trial had expired. DO NOT TRIAL THIS PROGRAM.

    Summary: I spent two weeks trying to delete this program after 20 reminders that the trial had expired. DO NOT TRIAL THIS PROGRAM. Do I need to be anymore explicit. It was a pain in the xxx read more

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  • 1 out of 1 people found this review helpful

    1 stars

    Version: Carbonite Online Backup 3.6

    "Slow,Slow Slow,and doesn't deliver what it promises."

    by Greg_te on August 16, 2009

    Pros: Great concept but it doesn't always work.

    Cons: Remote file access never worked no matter what computer I used, what browser or what ISP. Plus restoring files always generated a continuing hourglass.

    Summary: Tech support was attentive and said they were working on it yet they continue to advertise remote file access. Maybe when they get it working I'll give it another try but for now I'll keep my backups in house using Second Copy. I have used it for yea... read more

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  • 1 out of 1 people found this review helpful

    2 stars

    Version: Carbonite Online Backup 3.6

    "Not wonderful"

    by retfornow on August 14, 2009

    Pros: Started out relatively simple to use.

    Cons: Cannot reinstall; will soon be dropped

    Summary: No longer a 'safe bet' for me. read more

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