Bluebird by American Express - Free download and software reviews - CNET Download.com

Bluebird by American Express

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All User Reviews
  • All versions:

    1.0 stars

    out of 3 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 3
  • Current version:

    1.0 stars

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    • 4 star: 0
    • 3 star: 0
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Results 1-3 of 3

  • 1.0 stars

    "Lousiest service you can have with US staff"

    July 30, 2013  |   By bilalghayur

    Version: Bluebird by American Express 1.1.0.0

    Pros

    Easy to open an account and on the surface nice easy looks...

    Cons

    The entire service is a scam. They are in the business to hold your money. You'd never know what caused them to "Lock" your account and you violated the terms that were never given to you. The messages you receive (emails and on screen)are irresponsible and mostly inaccurate. The customer service stinks so bad that the service should be called Indian Express rather than American. I am surprised how are they surviving this service. Stay away from them they would eat your money and give you a run around that you'll never forget. This is the worst American Express has ever offered. There is no place to complain or protest but American Express and they would laugh at you.

    Summary

    There are minimal or no instructions to follow and the messages on the screen make you think everything is going fine till you end up calling the service center and find out that you have violated terms and account has been locked with no going back and your money has been eaten indefinitely by this scam. They would tell you keep calling and perhaps one day they'll return my deposits back. You'd have no access to the system. Shame on you American Express / Walmart / Bluebird scammers.

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  • 1.0 stars

    "Customer Service is worthless"

    May 24, 2013  |   By jimr161

    Version: Bluebird by American Express 1.1.0.0

    Pros

    Amex protection

    Cons

    1) check deposit is a pain 2) if you use a debit card from another bank to fund it flags account protection. 3) to close this account after verfying my identy with Bluebird and with my bank by phone two times I was asked to fax over a bank statment , a picture ID and my Social Security card......just to close the account. I have been an AMEX platinum member for a long time and I can say that this card does not offer the customer service of an Amex card. This is for someone who can't get an Amex card and wants something with the Amex name on it. Thie is no point in using this card. My Ally card is accepted everywhere and their is no assel, pus it earns intrest. I would strongly recomend NOT USING THIS PRODUCT. If you can't get an Amex and just want one, get a prepaid gift card.....but stay away from this mess.

    Summary

    As a long time AMEX Platinum member I can say this is not a true Amex product. I got it to try because I enjoy Amex benifits.....This has none. Customer service is rude, hold times are long and at the end of the day they don't care about the customer.

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  • 1.0 stars

    "Worthless, better off with a real online bank"

    April 18, 2013  |   By jmama127

    Version: Bluebird by American Express 1.1.0.0

    Pros

    Easy to open account

    Cons

    Worthless unless you intend to fund your account by cash through a Walmart register, or give them your paychecks electronically. Why they offer funding by check I have no idea...two checks I sent in to fund my account were rejected with no explanation, but both met the criteria for "acceptable checks" according to their website. Customer service is in a far away land, and they can't tell you anything you can't find for yourself on the website. Some don't even understand how American banking systems work..

    Summary

    In summary, American Express Bluebird is nothing more than a pre-paid debit card that allows you to direct deposit your paycheck. It was my mistake thinking this was the same as the "American Express online bank" which apparently operates like a real bank. (but this experience has soured me on Amex anything) I really don't know why anyone would choose this over a real online bank such as Ally, ING Direct etc...maybe Amex is trying to tap into the stupid people market? (yes that includes me it seems)

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