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Bitdefender Total Security

Download Editors' Rating:
4.5
Outstanding
Average User Rating:
2.9
out of 318 votes

Quick Specs

  • Version:
    2012
  • Total Downloads:
    702,175
  • Date Added:
    Oct. 19, 2011
  • Price:
    Free to try (30-day trial)

Editors' Review

+

The bottom line: Bitdefender Total Security 2012 makes a convincing pitch as an easy Windows security option. It's got an enormous selection of features, but the best one means you'll never see another security notification again unless you get infected. However, the fact that you can get the same feature even in Bitdefender's basic antivirus suite means you ought to think twice before getting this superhigh-end version.

Review:
Bitdefender Total Security 2012 presents a convincing alternative to its better-known competitors. It's a strong program, with all the major tools that users expect, and some additional useful tricks in its arsenal. When it comes to efficacy, Bitdefender isn't the best in every area, but it's definitely competitive.

Editors' note: Portions of this review are based on CNET's review of Bitdefender Total Security 2011.

Installation
Bitdefender's installation still aggressively detects other security programs you have installed. It won't play well with the small subset of programs that are designed to supplement the major suites, like Malwarebytes. It won't install if you have even remnants of them left. To ensure that Bitdefender installs cleanly, our advice is to use an uninstaller tool like Revo Uninstaller to keep program detritus from causing conflicts. The option in last year's version that allowed concurrent installations appears to have been removed.

Bitdefender still offers a highly customizable installation experience, but it's no longer the default. Now, installation will pause in the middle so you can register, and then zip along. It finished in around 2 minutes, which the company says is half the time the 2011 version takes. At the end of the installation, the program notifies you that it has completed a preliminary virus scan to ensure that it wasn't installing on an infected machine.

Uninstallation was a fast and painless process, and the program even allows you to choose whether to reactivate Windows Defender and Windows firewall. A few Registry entries were left behind, though.

Interface
For the second year in a row, Bitdefender has overhauled its interface. The new look sports a dark theme, not unlike Norton, and retains the modularity of last year's Basic interface, but the rest is entirely new. Gone are the Intermediate and Advanced interface designs, replaced with a less chaotic, more mainstream approach. A big notification status ring at the top of the interface warns you of your security status, with green for secure, yellow for problems that "require attention," and red for immediate security issues. Generally, we think that in the world of complex security threats, a simplified, two-status system of red and green works better than one with an intermediate status. Nevertheless, this year's interface is definitely easier to use than last year's.

Next to the colored status ring are links to Events, Settings, and AutoPilot. Events takes you to a log of recent security events, and it cleverly uses a Facebook-style red-circle notification pop-up to tell you when something has happened requiring attention.

What has been retained from last year's version is the user's ability to choose which security modules live front and center. By clicking the arrow to the right of the main four tools or clicking the row of gray dots, you can scroll through a variety of features and click and drag to reorder them. Leaving them in their default locations will suit most users, however. Antivirus, Firewall, Antispam, and Update are the first four that you'll see; they have a unified look, each with an icon at the top and manage or update toggles at the bottom.

The Settings window is remarkably easy to use, with tabs that repeat the options presented in the main window. Each tab on the left reveals related tabs on top when you click on it, such as Advanced settings under General, or Quarantine under Antivirus. Sliders make it easy to toggle settings, so you can quickly change the antivirus scan, for example, from Aggressive to Normal to Permissive.

Features and support
As the premium suite from Bitdefender, Total Security 2012 offers a competitive selection of tools and options. Along with antivirus and anti-malware detection and removal engines, the suite has phishing protection, a spam guard, chat encryption, multiple scan levels, a firewall, parental controls, a system performance optimizer, file encryption, and online backup.

There aren't many changes to Total Security in this year's edition. Last year the company moved most of its scanning, but not all of it, to the cloud. However, traditional, locally based virus definition scans are still a component of how Bitdefender protects you. The reputation engine in Bitdefender doesn't fully ignore files that it's identified as safe. Based on a geometric progression algorithm that looks at when a file was last accessed, Bitdefender will occasionally look at safe files to ensure that they haven't been turned into sleeper agents. The virus detection engine has been improved this year to look at processes while they are running, while Bitdefender's own processes were moved to the kernel to make it more difficult for threats to circumvent the suite. In turn, this has reduced the suite's impact on system resources.

What is new is the AutoPilot, a smart system that sets most notifications to silent, automatically deals with most threats encountered, and basically ensures that your security is running but not bothering you. Similar to Bitdefender's competitors' "silent" or "gaming" modes, it's on by default, so you could conceivably install Bitdefender and never look at it again. The toggle for it lives at the top right of the main interface, so people who want more control over their security can easily deactivate it. Bitdefender 2012 also has a gaming mode that only silences notifications.

The browser add-on for Firefox and Internet Explorer has been wisely done away with, replaced by a module that will protect you across all five major browsers by scanning Web traffic before it reaches the browser. Meanwhile, a vulnerability scanner will check your computer for outdated programs, drivers, and patches, and recommend solutions.

The Bitdefender Safego tool has been integrated into the suite, too. It performs link scanning for Facebook, with plans to include Twitter support soon. On Facebook, it will scan your news and wall feeds. It's also available free to all Facebook users, and the company's Android app remains free to all as well.

The rescue mode changes are extremely useful. If threats like rootkits can't be removed easily, the computer is rebooted into rescue mode. Bitdefender's rescue mode differs from its competitors' because it creates an encrypted, self-contained Linux OS file on your PC that the rescue mode boots into. It also adds Linux as an option to your boot BIOS.

The Safebox feature, which automatically backs up your files to a remote server when changes have been detected, will now sync files across multiple computers running Bitdefender. Safebox comes with 2GB of free storage, the same as most of Bitdefender's competitors. Notably, Safebox is the only new or improved feature that only comes in Bitdefender Total Security 2012. The other improvements have been made across all three Bitdefender suites.

One area where Bitdefender has reduced the excellent in-program support it offered last year is that video tutorials that used to be included with the program have been moved to the Web. The customer support number is buried in the Bitdefender Web site, as is the link to the live chat support. Direct access from the program's interface would be useful, especially if your Internet connection isn't working. Sadly, burying the support number is nothing new in the security suite business.

Performance
Bitdefender Total Security 2012 shares the same detection engine as its less feature-laden siblings, Bitdefender Internet Security 2012 and Bitdefender Antivirus Plus 2012, so all three are discussed here.

Bitdefender isn't the biggest name in security, but name recognition doesn't equal efficacy. In a real-world test, Bitdefender completed its initial scan during installation in 3 minutes, 16 seconds. During two subsequent uninstalls and reinstalls, the installation scan consistently took more than 4 minutes. After the installation scan, the suite averaged Quick-scan completion in 2 minutes, 9 seconds, over three runs, about 1 minute slower than last year.

The Deep scan averaged 1 hour, 32 minutes, 49 seconds over three installs, about 38 minutes slower than last year's real-world scan time average.

CNET Labs' benchmarks found that Bitdefender benchmarked well, but with some room for improvement. Note that while last year's benchmarks were tested on the basic installation of Windows 7 x64, CNET Labs is now using a Windows 7 x64 test bed running Service Pack 1. So while results are more comparable than they would be with, say, a Windows XP computer, there's still a notable difference between the test computers.

Bitdefender 2012 showed fast but not stunning scan times, with Total Security 2012 scoring 920 seconds, Antivirus Plus 2012 hitting 996 seconds, and Internet Security 2011 completing in 969 seconds. However, the suites' impact on boot time was less tolerable. Antivirus Plus added 17 seconds to the boot time; Internet Security added 19 seconds; and Total Security slowed the PC boot cycle by a remarkable 21.6 seconds. Likewise, the impact on shutdown times was also problematic, with Antivirus Plus and Internet Security adding around 11 seconds to shutdown, and Total Security extending shutdown by 25 seconds. Compared with last year, when Bitdefender slowed boot time by around 6 seconds and shutdown time by around 2.25 seconds, this is a clear step backward for the suite.

On the less critical but still important tests of MS Office performance, iTunes decoding, media multitasking, and Cinebench, Bitdefender did much better. The scores for all three suites were among the fastest we've seen thus far this year.

Please note that since Bitdefender 2012 is one of the first suites to be released this season, suite comparisons and ratings may be adjusted at a later date.

Security program Boot time Shutdown time Scan time MS Office performance iTunes decoding Media multitasking Cinebench
Unprotected system 40 6 n/a 395 120 342 17,711
Bitdefender Antivirus Plus 2012 57 17.6 996 414 126 345 17,341
Bitdefender Internet Security 2012 59 17.3 969 414 125 344 17,406
Bitdefender Total Security 2012 61.6 31 920 402 127 346 17,363

Note: All tests measured in seconds, except for Cinebench. On the Cinebench test, higher numbers are better.

Independent testing agency AV-Test.org has marked consistently high scores for Bitdefender Internet Security 2011 during the first two quarters of 2011. On a Windows 7 computer, Bitdefender scored 6 out of 6 on Protection, 4 out of 6 on Repair, and 5.5 out of 6 on Usability, for an overall score of 15.5 out of 18, clearing the minimum of 11 for an AV-Test.org certificate and earning the highest score of the first quarter.

In the second quarter, on a Windows XP computer, Bitdefender Internet Security 2011 did even better. The suite hit 6 out of 6 on Protection and 5.5 out of 6 on both Repair and Usability, for a total of 17 out of 18, once again becoming the highest-scoring suite.

Note that AV-Test.org defines its categories as follows: "The 'Protection' covers static and dynamic malware detection, including real-world zero-day attack testing. In case of 'Repair,' we check the system disinfection and rootkit removal in detail. The 'Usability' testing includes the system slowdown caused by the tools and the number of false positives."

Third-quarter results aren't in yet, but results shared by AV-Test.org with CNET indicate that the suite continues to perform well. It notched a 99.53 percent malware detection rate, higher than the overall average rate of 96.14 percent in July 2011 certification testing. The suite was able to remove 93.6 percent of active malware infections, higher than the industry average of 80.7 percent, and 90 percent of rootkit infections. However, the rootkit infection detection and removal rate matched the industry average. In AV-Test.org's zero-day attacks test, Bitdefender blocked 100 percent of the attacks, compared with the average July 2011 certification results of 85.7 percent. The suite also did not find any false positives.

In short, AV-Test.org found Bitdefender 2011 and the new 2012 to be highly effective security protection, and both were progressively more effective than Bitdefender 2010.

The most recent AV-Comparatives.org Whole Product test, which looks at on-demand scanning, retroactive tests, and "real-world" guards including cloud-based protections, puts Bitdefender 2011 in the top four suites tested. The June 2011 test found that it blocked 98.8 percent of attacks and threats thrown at it, only behind F-Secure, Panda, and Trend Micro. Meanwhile, looking at Whole Product test results cumulatively from January 2011 to June 2011 found that Bitdefender 2011 came in second only to F-Secure, blocking 99.1 percent of threats.

A third testing lab, Dennis Technology Labs, had slightly less good news for Bitdefender from its January 2011 test, although the results were still strong. In its test of high-end suites, including Bitdefender Total Security 2011, Dennis Labs placed Bitdefender fourth, behind Norton 360 v5, Trend Micro Titanium Maximum Security 2011, and ESET Smart Security v4. Note that Norton 360 v5 was updated about six months after its competitors, in March 2011, and although ESET last received a major update in April 2009, it has been receiving minor updates regularly.

It's fair to conclude that according to third-party tests, Bitdefender has been highly effective over the past year, and if that's your most important standard then you'd be aiming high by choosing it. However, when it comes to system performance, specifically start-up and shutdown times, Bitdefender has room to improve.

Conclusions
Bitdefender Total Security 2012 has a great and competitive range of features. It could have better system benchmarks, but the security it offers is top-notch. Throw all that together, keeping in mind the seamless AutoPilot system, and you've got the makings of a sleeper hit. It's definitely worth checking out for high-end protection.

 
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Publisher's Description

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User Reviews
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  • Current Version

    1.3

    out of 12 votes

    • 5 star 0
    • 4 star 1
    • 3 star 0
    • 2 star 1
    • 1 star 10
  • All Versions

    2.9

    out of 318 votes

    • 5 star 111
    • 4 star 24
    • 3 star 27
    • 2 star 40
    • 1 star 116
  • My rating

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Results 1–10 of 12

1 stars

"Customer support non existent. Do not buy!"

August 11, 2012  |  By primeline31

 |  Version: Bitdefender Total Security 2012

Pros

The on-screen interface looks professional and is easy to navigate.

Cons

It is a bit hard finding the right customer support link in their site.

Bottom line: NO customer support - they will only "hold your hand" and sympathize with your problem.

My story: 3 months after signing up, some kind of redirect program infested the machine and was not caught by BitDefender Total Security 2012, even though it conducts automatic daily updates. A system log snapshot was requested, along with 3 screenshots. 4 separate chat sessions followed over 10 subsequent days 6 business days), inquiring as to the status of my problem. On my last request, I was told that they have NO resolution. Come on. This isn't a really BAD infection. I am going back to my previous protection.

Other problems: The "techs" are handling other customer problems while chatting with you. They told me so. The long wait between responses caused me to ask. Also the US phone number is NOT a toll free number if you want to speak to a human.

Summary

Cnet's positive reviews of the program persuaded me to select it over most of the others.

Actual experience with customer support completely turned me around and off.

If the company cannot/will not support you, then why pay for their 'service?"

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4 stars

"It's a great security suite if you install it properly."

June 23, 2012  |  By nerdygeekph

 |  Version: Bitdefender Total Security 2012

Pros

Found a lot of viruses, trojans and stuff McAfee did not get. Cleaned all of them up as well. AutoPilot feature makes Total Security a lot better than competitors, whose products are usually nagware. Simple-to-use interface in basic mode. Firewall is great, with a Total Security skinned version of Bitdefender's Traffic Light software and the ability to block programs from the net without launching it first. Runs smoothly with okay boot-up and shut-down times. Makes me very sure than I can browse and open files safely with little problem. Stays true to its promise of silent security quite literally, with no alert sounds unlike old versions of avast! that kept me from sleep. You can find a great virus engine that operated stealthily in the background, sometimes I forgot it's running unless I see the icon. Great value for all the features you can get.

Cons

Lots of false positives in Intrusion Detection sector of the Firewall, mistaking the Tor browser as a potentially malicious process. Uses a lot a fairly huge amount of RAM. I configured a MyBitdefender program and it refused to complete my registration, always putting error messages about MyBitdefender in the Events pane. The free Traffic Light utility by BitDefender has a few more extras than the version in BitDefender Total Security. Scan times are slower than Norton by miliseconds - which is already noticeably to me. And, if you don't set up BitDefender properly, you could end up with the same issues the people who issued BitDefender 1-star reviews experience. You need to update often to keep Bitdefender awake.

Summary

BitDefender Total Security 2012 is THE best Total Security software around, but it definitely isn't perfect. Anti-rootkit cleanup is not best-in-class, there is no Mac version (though there is Bitdefender Antivirus for Mac, with the unique feature of scanning for Windows viruses so they won't get in your e-mails), it uses more RAM than I thought it would, and MyBitdefender takes time to set up. But, when everything is in place, all the hardship and shelled-out cash makes sense when everything bad is blocked from your computer. And Parental Control is a nice touch. But to prevent issues you have to update often, and if you don't use extra effort to make sure BitDefender is set up properly, the same issues that haunted some user reviewers might come to you. Though it is the best around, it isn't perfect. And, nothing is.

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1 stars

"DONT BUY WASTE OF MONEY"

June 21, 2012  |  By BOB148777

 |  Version: Bitdefender Total Security 2012

Pros

NONE THERE JUST ARE NONE , DONT BUY

Cons

Bit Defender is the WORST anti-virus software. Please do not buy this and think you are being protected. Not only is it a SHAM of a software, but the company is horrible to deal with. I had issues with the product not ot mention, never received my mail in rebate. I called and got the run around then got a "that's life" type of answer. Their customer service made me realize I should just take a loss (on the money I spent on the product) and contribute my money to a company that has good software AND customer service. I spread the word Bit Defender, unfortunately you will be a recession casualty if you don't get your customer service and products up to par.

Summary

Bit Defender is the WORST anti-virus software. Please do not buy this and think you are being protected. Not only is it a SHAM of a software, but the company is horrible to deal with. I had issues with the product not ot mention, never received my mail in rebate. I called and got the run around then got a "that's life" type of answer. Their customer service made me realize I should just take a loss (on the money I spent on the product) and contribute my money to a company that has good software AND customer service. I spread the word Bit Defender, unfortunately you will be a recession casualty if you don't get your customer service and products up to par.

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1 stars

"Only because I couldn't give less than one star"

June 10, 2012  |  By Mkmur19532012

 |  Version: Bitdefender Total Security 2012

Pros

NONE WHATSOEVER

Cons

Biggest piece of crao I have ever purchased.
Nothing but re-booting my computer a dozen times a day because it hangs up IE8, Google Chrome, Firefox.

Summary

The words scumbag, scam artists, crooks come to mind and I'm amazed CNET would be part of this ripoff.

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1 stars

"more of a virus then a anti-virus"

April 27, 2012  |  By teromal

 |  Version: Bitdefender Total Security 2012

Pros

None at all

Cons

Every thing

Summary

I installed and ran this program one time. I had all the options set to let me decide what to do when if found a virus but instead it deleted all of the files. The bad thing was that the files were system files. So my computer would no longer boot up. I tried to do a restore and a repair but neither one would work. I ended up using a second hard drive and installed windows on that. This allowed me access to my first drive. I was then able to find the logs (which customer support said don't exist) and the files it deleted to repair my original drive. Also the logs said that the program was going to Quarantine the files even though i had set it to ask me but it didn't ask me or quarantine them it just deleted them. My advice is don't even download this program and if you do decide to try it make sure you make a backup of your hard drive before you run this. One last thing, I was having no problems with my computer before this. I was looking for a anti-virus for a couple of friends.

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1 stars

"What's Wrong?"

April 09, 2012  |  By NetTech78

 |  Version: Bitdefender Total Security 2012

Pros

None really

Cons

To many glitches I notice happen to my PC... like browser slows down or hangs. Slower start up and shut down, not user friendly.

Summary

I tried BitDefender, F-Secure, Kaspersky, But I always go right back to Norton Internet Security. Norton runs so smoothly on my PC it's amazing. I don't know why the others always gives little glitches and slow downs. I have a custom built high end computer with a SSD hard drive and Intel I7 950 4 cores CPU and 12GB of memory. My pc can handle any multitasking. Sorry guys but Norton rocks for the moment.

Updated on Oct 14, 2012

*UPDATE* I just tried Bitdefender Internet Security 2013 for two days And it totaly blew me away. It worked flawlessly, smooth and No glitches....I was just trying it out....But switched back to my Norton as I still have about 7 months left on my subscription.

One thing that would seal the deal for me to leave Norton right now is if Bitdefender had a password manager that would automatically sign me in securely to my different website logins.

Norton's Identity Safe has that.

Please get this Bitdefender, then You will have a loyal customer!

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1 stars

"Virus hotel"

April 09, 2012  |  By letitfly

 |  Version: Bitdefender Total Security 2012

Pros

none, it does not work at all. I update daily and still must reformat my laptop tonight to get rid of the trojans BD invited in.

Cons

It is complex, has a very bad interface and has allowed my computer to get a virus and it cannot delete it. The virus must have their support staff also as they never answer.

Summary

Instead of using bitdefender, just go without a virus protection and save some monet. BD is complex, slows your computer and seems to be a petri dish for growing viruses.

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1 stars

"NOTHING but Trouble!!!!!!"

February 01, 2012  |  By f01m01k50

 |  Version: Bitdefender Total Security 2012

Pros

Pretty interface.

Cons

This program will made my computer experience a nightmare, just like others reviewers have said. Crashes, slow web page loading, inability to update other programs, etc.

None of this was present on my computer when I updated my subscription and downloaded BD 2012.

All that ended when I got a refund and uninstalled it.

Night and day.

Summary

This was a good company with a good product. I used their products for several years and thought nothing about continuing my subscription when the old one expired.

All that changed 7-8 weeks ago.

The problems began immediately, and I struggled with this program for the entire time. My computer performance and speed was cut by 2/3. TWO THIRDS!!! at least. It was like I was using dial up on a 686.

Crashes, unable to update, etc., etc. On, and on.

At one point, I was advised that i was still in que with the BD Tech support. IN QUE--FOR 6 WEEKS!!!. I was finally bumped up.

They cannot fix it...and for me, the problems never stopped, until I uninstalled it.

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1 stars

"Hangs up PC and Crashes other applications"

December 29, 2011  |  By bcprof

 |  Version: Bitdefender Total Security 2012

Pros

Haven't found any yet.

Cons

Since installing it my PC hangs and applications stop responding. I contacted their tech support who were helpless and clueless as to the problem. They said they were going to send me an email with additional instructions on how to try to fix the problem but never did.

Summary

This software is absolute trash and a total waste of $50.

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1 stars

"Not worth it, does not catch everything"

December 25, 2011  |  By Jonathanp3000

 |  Version: Bitdefender Total Security 2012

Pros

Features, Interface.

Cons

Did not catch major virus Avast! caught. Hard to install. Actually crashes during use and you will not know unless you look at it.

Summary

Not worth it. Dont get it.

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Results 1–10 of 12

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Full Specifications

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What's new in version 2012
  • Autopilot: Autopilot provides a hassle-free experience by making optimal security-related decisions without input from you. This means no pop-ups, no alerts, nothing to configure.
  • Social Network Protection: Bitdefender filters/blocks social-networking specific e-threats by scanning the links you receive from your Facebook and Twitter friends, and monitors your privacy settings.
  • Scan Dispatcher: The Scan Dispatcher finds and uses time-slices when system resource usage falls below a certain threshold to perform recurring scans of your entire system. This way Bitdefender does not interfere with user-initiated actions and does impact system responsiveness.
  • Safebox--Online Backup & File Synchronization: Bitdefender Safebox monitors your important files and instantly backs them up to a secure remote server whenever a change is detected. Backed up files become available to your other computers on which Bitdefender is installed. Bitdefender Total Security comes with 2GB of free storage.
  • Rescue Mode: If e-threats, such as rootkits, cannot be removed from within the Windows operating system, the computer is re-booted in Rescue mode--a trusted environment which is then used for cleanup and restoration.
  • Virtualized Browser: It launches the browser in a Bitdefender-provided environment, isolating it from the operating system. This is done to prevent browser-based e-threats from exploiting browser vulnerabilities to gain control of the entire system.
  • Improved: Flexible Interface: Drag and drop modules to get quick access to the actions you perform most often directly from the main window.
  • Improved: Streamlined Installation: Bitdefender 2012 easily installs with just a few clicks, and in half the time required by the previous version.
General
Publisher Bitdefender
Publisher web site http://www.bitdefender.com
Release Date July 28, 2011
Date Added October 19, 2011
Version 2012
Category
Category Security Software
Subcategory Internet Security Software Suites
Operating Systems
Operating Systems Windows XP/Vista/7
Additional Requirements None
Download Information
File Size 6.7MB
File Name bitdefender_ts.exe
Popularity
Total Downloads 702,175
Downloads Last Week 1,850
Pricing
License Model Free to try
Limitations 30-day trial
Price Free

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