Bitdefender Total Security 2015 User Reviews

CNET Editors' Rating 3.5 stars

Very good

Average User Rating stars

out of 317 user reviews

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All User Reviews

Results 1-10 of 24

  • 1.0 stars

    "Very problematic antivirus like a virus"

    July 2, 2015  |  

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    No good thing experienced.

    Cons

    tons of bugs and very very very poor of the poorest customer service yet they claimed No.1 . What a real lie! Stay away from Bit Defender. Good thing I was able to read the auto renewal email so I stopped subscribing to this terrible software.

    Summary

    STAY AWAY FROM BIT DEFENDER!!!!!

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  • 1.0 stars

    "Buggy With Poor Customer Service"

    June 27, 2015  |   By rus5B

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    It has a clean user interface.

    Cons

    Extremely Buggy.
    I'll just list the two biggest problems. One being related to false positives, which happen, but their exclusions were not working properly. (They did at one point, but stopped working). Rather than address broken exclusions, they added my software to their "OK" list so it would not be flagged as a virus. This hampered software development. Another current problem is there appears to be a large runaway memory leak. I eventually rebooted my machine when Bitdefender had consumed approximately 1GB (1000MB!) after only 1 day, 18 hours. Doing a repair on the software does not resolve the problem. I've submitted reports but don't expect to hear back from them any time soon.
    Huge Memory Footprint.
    When not dealing with the above leak, they idle between 200-300MB.
    Poor Customer Service.
    4 days to even reply to the false positive problem. 11 days to resolve (kind of).

    Summary

    This is the most problematic antivirus software I have used. Their customer support is absolutely abysmal. I've used Norton and McAfee in the past, and neither was perfect, but they were far better than this.
    You want an antivirus you can trust. I no longer have any trust in this company.

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  • 1.0 stars

    "DO NOT BUY"

    April 28, 2015  |   By ROZTHEBUZZ

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    IT LOOKS PRETTY

    Cons

    This Bit Defender Total Security programme is terrible. It has zapped the Pc's memory and makes my laptop run super slowly. Also they do not have a complaint mechanism ; if somebody does not do their job, they ONLY have technicians who tend to send you links and nothing much. Most of the time they do not sort our the problem. Moreover do not buy their PC Optimizer - I was told by the guy that I had to wait in a queue because he was the only one dealing with this product and did not optimize anything. Overall Customer Service is atrocious or actually, non-existent. They still owe me a refund but I am not holding my breath. Terrible Terrible. Do not buy - honestly

    Summary

    I am rather alarmed that so many organizations like yourselves are saying that this is a good programme. I had trusted your reviews. Now I never will because as a user I can tell you that this is a really bad programme and a terrible company. I have wasted over £100 on them and I was forced to uninstall it because it was paralyzing my computer.

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  • 1.0 stars

    "Just Terrible"

    April 1, 2015  |   By jazonxyz

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    It is pretty

    Cons

    Blocks all my gaming applications and slows my system to near unusability.

    Summary

    I have a decent system, am an avid gamer, a student, and a programmer. This software is just too crummy for me to use.

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  • 1.0 stars

    "Automatic Renewal"

    March 18, 2015  |   By jkdecleeneCL

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    Easy Installation

    Cons

    I have been using Bitdenfender for a few years. I have now got caught up in their automated renewal process in which they claim "the automatic renewal option has been established to increase the comfort of the customer". I strongly disagree. I have renewed the product shopping for bargains. They did an automatic renewal on an old license when I had over 250 days left on my license. Be careful of this one. No refund.

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  • 1.0 stars

    "the most terrible internet security ever MADE"

    February 20, 2015  |   By darknessblade

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    there is no good thing about it.

    Cons

    - disables windows update on both windows 8 and 7 (win7 was a 3month newly installed one after uprading)

    - really slow

    - many functions unable to change

    - doesnt optimise pc speed

    - doesnt block spam

    - doesnt block adds

    - only blocks a hunch of forced pop-up malware sites, (wich malwarebytes luckily did block)

    - worst helpdesk ever: they didnt even told me what caused it only that they were looking into it, (2 months ago) still no reply what caused it.

    Summary

    after using AVG free, i found a consumer key giveaway (official) for 6 months

    after using it for 3 days without problem
    bitdefender was disabeling windows update after EACH REBOOT, wich i didnt know it was bitdefenter until i removed it
    even the windows helpdesk fora was for no help at this problem.
    event viewer: not even the slightest hint of the cause.


    for those interested in the thechnical side of it:
    -----------------
    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-update-is-automatically-stopped-after-each/8033b7a9-2346-4212-8db2-14587ad8c5f2

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  • 1.0 stars

    "Avoid This Like a Virus"

    February 9, 2015  |   By Zod066

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    Yet to find any

    Cons

    Non-existent tech help
    Blocks e-mails at random
    Works sometimes - not always
    Does not block SPAM
    Definitely NOT user friendly
    Has a mind of it's own
    Almost impossible to set up
    Impossible to adjust settings
    My Bitdefender - it's a nightmare

    Summary

    If it didn't cost so much, I would have ditched it and gone back to AVG. Counting down the days until contract expires (if I wait that long), make cut my losses

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  • 1.0 stars

    "Terrible product does not install on 8.1"

    February 3, 2015  |  

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    Hard to see. Installed on my old Windows XP...so that was good. But never good get it to work on my Windows 8.1 despite 14 emails back and forth with their "help desk".

    Cons

    Would not install on Windows 8.1 despite multiple installs and restarts. Very, very frustrating experience. To add insult to injury...if you Google their help desk number, those webpages are virus infected. So when you go there to find the (now hidden number) you get zapped with viruses.

    Summary

    I am a fairly experienced computer user. I have a Windows XP, 8.1 and Mac system that I manage for our home use. This was BY FAR the worst experience i have had in many years.

    After reading the reviews, I wanted to like this product, but it was SO FRUSTATING that I am eating the cost and going back to ESET...

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  • 1.0 stars

    "Absolutely awful"

    February 3, 2015  |  

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    There are 0 pros to this awful application/service

    Cons

    Occupies space on your hard drive which could be used for an actual anti-virus
    Terrible customer service
    Oh and did I mention, that the company steals money from you

    Summary

    Whatever the cost, I do not recommend you ever get this product, as their malicious business tactics only serve to steal from the customers which they have blinded with their false advertisements

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  • 1.0 stars

    "Good Security But Causes Severe Drive Fragmentation"

    February 1, 2015  |   By mdfeser

    Version: Bitdefender Total Security 2015 18.12.0.958

    Pros

    Best Security Available

    Cons

    1- Rated 1 star because it causes severe disk fragmentation to the point drive has to be defragged daily
    2- System slow to boot.

    Summary

    Best Security if you don't mind defragging daily and the computer booting up slow.

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Results 1-10 of 24

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