Bitdefender Internet Security

A newer version of Bitdefender Internet Security is available.

• 2.0 stars

  "No Customer Service, Slows comp, OK protection"

  January 27, 2012  |   By TraceyRou

  Pros

  Well, I can't say that the effectiveness is as good as it used to be. Several times the thing would pop up saying it blocked a trojan when in fact it didn't & I had to use a FREEware to clear it - the Bitdefender stuff wouldn't touch it - this happened at least four times in the last year.
  
  We've been using Bitdefender for 3 years. Jan. 2010 to present - it's been crappy.

  Cons

  We are no longer using Bitdefender after being with them for years, because the customer service is NON existent. They also said my license had expired & I was not protected when the account still showed over 130 days left on my subscription.
  
  I didn't even bother asking them about the remaining 130 days. The quickest response I've ever had from Bitdefender was 13 days for a basic question on why they stopped their black Friday sale when they said it was good for like 4 days. All of a sudden they decided to change the the offer's expiration without notice.
  
  When I had a technical issue on the Bitdefender side (they admitted it was their fault over the phone) - where the computer was not working AT ALL - it took over 55 days to hear back from the next level of support & that was just a suggestion on what I could try to fix it.
  
  I needed my computer - waiting 55 days was INSANE!
  
  Never going back.

  Summary

  Way over rated. Product has gone down hill tremendously over my years of using it. In last 2 years never had Bitdefender find & get rid of a bad, bad trojan - when freeware did get rid of it.
  
  No customer service.
  
  If something goes wrong on their side technically, forget getting an answer. Their level 2 & up support is non-existent. Waited 55 days for a suggestion - not even a solution - responded & never heard back from them again!
  
  They said my license had expired & stopped service when there was over 130 days left per my account status on their site.
  
  Updated on Jan 27, 2012

  Forgot to add that it really slows down your computer - much more so than other softwares.

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2 replies to this review

• Reply by super14man1 on February 16, 2012

  Well it accually blocks all threats and has good zeroday by still it is heavy and has no costumer support!!!

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• Reply by TraceyRou on January 27, 2012

  forgot to add that it really bogs down your computer speed.

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