Bitdefender Internet Security 2015 User Reviews

CNET Editors' Rating 4.5 stars

Outstanding

Average User Rating stars

out of 156 user reviews

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All User Reviews

Results 11-20 of 151

  • 3.0 stars

    "Great virus detection, horrible software"

    March 7, 2014  |   By chopperdcat

    Version: Bitdefender Internet Security 2015 2014

    Pros

    - Among the top at detecting viruses

    Cons

    - Slow, clunky interface

    - Not configurable

    - Dumb "Autopilot" feature wont turn off

    - Can be a heavy resource hog on some machines

    - Caused registry problems on start-up after uninstall

    Summary

    There are about twelve AV products out there right now that use the Bit Defender AV engine, my advice is to get one of those and stay away from Bit Defender itself.

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  • 1.0 stars

    "Not compatible with Windows 8.1"

    January 18, 2014  |   By Dafydd_Jones

    Version: Bitdefender Internet Security 2015 2013

    Pros

    A good track record and good reviews tackling malware.

    Cons

    Full of bugs and fatal loops. Blocked 8.1 completely in Rescue Mode.
    Technical Support a joke. 13 days before first interaction!
    Then only a temporary fix which had to be applied upon every boot up.

    Summary

    Should have been better bench-tested prior to panic release.

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  • 1.0 stars

    "Don't give them you credit card # Awful Experience"

    January 16, 2014  |   By howard3906

    Version: Bitdefender Internet Security 2015 2013

    Pros

    My experience has been so bad I can't think of anything nice to say about the antivirus

    Cons

    booby traps boxes that have to be unchecked. Read every line and small print, Hit my credit card 3 times 2 times for something I didn't even want. I may have to close out my bank account and contact and contact everybody associated with it and open a new one. Don't give them your credit card #

    Summary

    My email box is full of offers and junk mail from them. I want to empty it but I am afraid I will need something on one of the emails as I am trying to get a refund. This has been going on since before Christmas 2013 Horrible

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  • 1.0 stars

    "Uncaring/Terrible Customer Service"

    January 9, 2014  |   By OldCollingsPlayer

    Version: Bitdefender Internet Security 2015 2013

    Pros

    Using a Black Friday coupon, at least I only wasted $21 on this software.

    Cons

    Company does not appear to be concerned with providing customer satisfaction with their product.
    Purchased, downloaded & installed in December 2013. Immediately had problems with the program causing several issues on my Windows 7 desktop. Emailed Tech Support and got back a WAY too involved workaround. Uninstalled Bitdefender. Made three(3) very clear requests for a refund all within their stated 30-day refund policy. I keep getting shuffled from one Rep to another. Their last reply said I was out of the return time frame period although I clearly initiated a request less than two (2) weeks after purchase. I forwarded all emails regarding this and my purchase receipt as proof of this. Am awaiting a reply. At this point, it's not so much about the money, but getting satisfaction.

    Summary

    Will never buy a Bitdefender software program again. The company obviously cares very little about customer satisfaction. As a consumer, with an unusable product, I expect a refund.

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  • 1.0 stars

    "Auto Renewal"

    January 7, 2014  |   By magnasarcane2

    Version: Bitdefender Internet Security 2015 2013

    Pros

    Fine until auto renewal

    Cons

    I was never ever aware about auto renewal of software. They never sent me an email about charging my credit card. They ended up debiting my card and and causing my rent check to bounce. Cost me $160 in late fees, plus the cost of the software.($80) Now they are giving me the run around to get a refund, they offered me %40 off software instead of a refund. All I wanted was just my money back before they bounced my check, 72 hours after they told me I would get my money back in 24 hours, my rent bounced and now I am in trouble. All because I chose to trust Bit Defender.

    Summary

    There are other options out there, DO NOT get involved with Bitdefender, please if you do not need trouble, just stay away.

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  • 2.0 stars

    "Installed, had issues 3 days later"

    January 7, 2014  |   By phlypp

    Version: Bitdefender Internet Security 2015 2013

    Pros

    Not effective.

    Cons

    Poor registration, promised to email registration key (twice), never received. Can't verify that it's really activated although seems to be.

    Summary

    Installed on 1/4/14. Three days later, search engine, home page and other settings changed. Probably changed by Bitdefender after first reboot but can't verify. Regret purchasing.

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  • 1.0 stars

    "slowed and crashed my system"

    December 28, 2013  |   By chuckawallawalla

    Version: Bitdefender Internet Security 2015 2012

    Pros

    cheap and well rated by cnet. so someone must be able to get it to work.

    Cons

    slow and crash and repeat. bitdefender support accomplished nothing but to waste hours of my time (and theirs, to be fair).

    Summary

    why would you buy yourself this much trouble. learn from my mistake and save yourself a lot of grief. just look at the reviews here and at amazon, first. i sure wish i had.

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  • 4.0 stars

    "PRODUCT IS GOOD TILL YOU DO NOT HAVE ANY PROBLEM!"

    December 26, 2013  |   By souravbhor

    Version: Bitdefender Internet Security 2015 2013

    Pros

    1. Best Detection Rate
    2. Best Threat Removal Rate
    3. Great Anti-Phishing Rate
    4. Great Scanning Speed due to New! Photon Technology
    5. Best URL Advisor
    6. Includes File Shredder for Secure file deletion.
    7. Longer Battery life as it saves more power even if you turned off Laptop Mode & gives more Battery life.

    Cons

    1. Sometimes can not remove threats.
    2. Updates are short but frequent but BD always checks updates when there is no Internet Connection which makes lots of Events in the category of Updates which are Annoying.
    3. Slows down Internet Speed(Includes Download & Surfing Speed)(like more than 3-4 seconds as compared to normal speed).
    4. Startup & Shut Down speed increases by 5 seconds & 6 seconds respectively.
    5. Slows down File extraction & copying.

    Summary

    I use Bitdefender Internet Security 2014 on my Windows 8.1 laptop. It runs smoothly & protect me from all E-Threats. Still sometimes I ignore some files which are necessary for my use then BitDefender says 'Your System is not virus free. Please contact Customer Support'
    So this makes user feel insecure, so bitdefender should stop displaying such errors. BitDefender's Auto-Pilot mode is not greater than Kaspersky's by default settings. As kaspersky having much more features & is good than BitDefender at protection as what I personally found.
    But I found this security perfect for me than Kaspersky because Kaspersky does not start quickly as soon as we logged into computer. Also its URL Advisor is not compatible with mozilla's, Safari's, Opera's & other's latest versions. They are only compatible with Google Chrome. Also they are not compatible with IE on windows 8.1. But BitDefender leads this issue & is fast in all aspects as compared to Kaspersky. So use Offline versions of BitDefender to install so they will not have bugs as compared to the Online Installer. Its really recommended to download offline installers.
    Download them & use world's Top Most Security solution on your Systems & Stay protected from all E-Threats.
    About customer Support they are lazy while providing you the solution. Here in India they run their services but If we send them any mail with required screen shots then also they do not take any action we have to remind them by giving a call so they will make attention with our issue. Still then also they are not able to resolve issue using Online Help using Team Viewer like Software called as Aammmyyy Am, so they transfer that problem to their senior Technical officials where they analyse the data produced by themselves called as Support tool. Then they found no issue with software & we remain unanswered about our doubt.

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  • 4.0 stars

    "nothing wrong with the new 2014 suite"

    November 21, 2013  |   By leoz13

    Version: Bitdefender Internet Security 2015 2013

    Pros

    great protection, can customize firewall to your needs

    Cons

    very slow to download the updates; can't short firewall rules by name or date

    Summary

    am using Bitdefender 9 months now and i just update from 203 version to 2014 and i never had a signle problem with it, it does not slow down my PC and my Laptop; i have tried all other suites like AVG, Avast! and others and i choose Bitdefender as the most reliable protection to my opinion.. :)

    Updated on Nov 21, 2013

    PS. why bother to pay full price to the company and have problems of auto renew as many complain here? just buy a new licence o ebay for about $15.00 every year...

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  • 3.0 stars

    "The Hogging master"

    October 22, 2013  |   By boium

    Version: Bitdefender Internet Security 2015 2013

    Pros

    Good detection rate

    Cons

    good removal rate

    Summary

    Only compatible with Windows XP. Other windows will be slowed down significantly.

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Results 11-20 of 151

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