Bells and Whistles for Outlook User Reviews

• 1.0 stars

  "beware of this product - terrible customer service"

  January 9, 2012  |   By marcusleeds

  Version: Bells and Whistles for Outlook 4.0

  Pros

  seemed like a useful product

  Cons

  never reply to emails - sent dozens of emails to different email addresses
  never pick up phone
  never anybody on 'live support'
  product doesn't work very well
  charge extra for 'upgrade' even though already paid

  Summary

  I made the huge mistake of buying 'Bells & Whistles for Outlook' for me and my colleagues. Despite paying hundreds of dollars, the product doesn't work properly. It stopped working all of a sudden a few months ago. I bought a license and paid extra to get '2 years of upgrades', but the software wouldn't let me use it unless I paid extra for the upgrade (even though I've only had the software one month). I can't even pay extra to upgrade my version - it forces me to pay for a license upgrade for all of licenses, including those for my colleagues!
  
  I have tried to email several email addresses at the software company, Digital Software Development SRL, and not one person has responded to me in months and months. I have tried to phone them and get hold of them on their online support, but nobody is ever available.
  
  Beware of this Romanian company. I don't even know if they've gone brankrupt or not, as I've had zero luck getting hold of anybody, but even if they are still going avoid them like the plague unless you want to lose hundreds of dollars like I have.

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