BeAnywhere Support Express

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  • 3.0 stars

    "good software"

    August 3, 2009  |   By laramth

    Version: BeAnywhere Support Express 1.02

    Pros

    you should try it once...

    Cons

    really good...

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  • 5.0 stars

    "No frills remote support solution."

    July 10, 2009  |   By softapmv

    Version: BeAnywhere Support Express 1.02

    Pros

    Simplicity
    Performance
    Ability to generate reports about the support activity
    Excellent value for the money
    3 licenses included (3 technicians)
    Pay as you go. You can purchase sessions instead of enrolling on a subscription plan

    Cons

    lack of Mac support
    unable to connect to unattended PCs

    Summary

    This is a trully professional remote suport solution. It's not just another VNC clone. More important than that, it's a professional solution that doesn't cost you thousand of dollars like TeamViewer or Logmein.
    On the features side you get the usual remote desktop, file transfer and chat. But you also get the ability to generate reports about your support activity. Ever wondered how much time have you spent with a customer? Or how many clients were assisted by a technician? Well, now you can know all this because these stats are automatically generated by BeAnywhere. Sweet!
    Normally you have to subscribe to a service like this one. With BeAnywhere you also can and you'll get 3 licenses and unlimited sessions. If you don't want to have a subscription you can just pay as you go. You just pay for the sessions that you actually use. If you don't make any sessions, you just don't have to pay anything. Session cost is as low as $3.99.
    The lack of mac support and the impossibility to access to unattended PCs could be a deal breaker for some. If you don't need these, then BeAnywhere might be the perfect solution for your company helpdesk staff.

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